Director of Finance - Call Centres Asia Pacific in MVW AP Regional Office at Marriott Vacations Worldwide

Date Posted: 11/5/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Reporting to the Regional Director of Finance, Marketing and Sales (M&S) Asia Pacific, the Director of Finance – Call Center’s key role is one of a strategic business partner to the Senior Director of AP Central Marketing Distribution.

Responsible for managing overall finance and accounting processes for all call center package production efforts. Involves pro-actively identifying areas for improvement and creating tools to manage processes on an ongoing basis. The individual will work actively with Senior Business Partners to manage the day-to-day operations and pipeline more effectively in addition to providing suggestions for improvement on a prospective basis. Responsible for analysis and business recommendations related to call center marketing and sales components for month-end, forecasts, budget, and Long-Range Plan processes.  Also, responsible for assisting the Regional Director of Finance in developing analytical/reporting tools to support package-based channels and goals.

CORE WORK ACTIVITIES

Engaging in Strategic Planning and Decision Making

  • Develop operating plans and workable business processes for own department in alignment with function strategy.

  • Respond to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Present alternative solutions to business issues by leveraging the broader organization.

Anticipating and Delivering on the Needs of Key Stakeholders

  • Proactively partner with senior Call Center and Sales & Marketing Leadership to recommend business strategies for improvement both from a financial perspective and from a tour pipeline management perspective.

  • Serve as finance business partner for senior Call Center Leaders to provide guidance and support related to business initiatives or efforts.

  • Coordinate communication across all sites as it relates specifically to call center packages and tour activity.

  • Work with North America finance teams to ensure consistent accounting treatment and reporting best practices for Call Center operations.

Developing and Maintaining Finance Goals

  • Responsible for performing and managing accounting and analysis functions related to call center.

  • Provide routine consolidated reports for all period close along with forecasting, LRP and budgeting efforts in relation to the Call Center.

  • Create new management/analysis tools to track financial results effectively and to improve forecasting processes and deliverables.

Managing Projects and Policies

  • Manage business processes and/or projects, setting priorities and measurable objectives, monitoring, and reporting on the process, progress, and results. Able to influence work of cross-functional or extended teams.

  • Responsible for identifying system enhancements/ that support Call Center business initiatives.

  • Establish and identify process improvements to create efficiencies within the Call Center accounting function.

  • Responsible for ensuring internal control objectives are documented and met across the Call Center entities.

  • Presentation of project results in a complete, efficient manner to Call Center and Finance & Accounting Senior Leaders.

Leading Finance Teams

  • Lead, develop, guide and support Finance & Accounting team’s development, performance, and engagement.

  • Train associates on accounting processes and tools used to track information related to pipeline management.

CANDIDATE PROFILE 

  • Bachelor’s degree in Accounting or Finance

  • CPA Preferred

  • Minimum of 8 years’ experience in finance or accounting, preferably with 3-4 years in FP&A/ business partnering finance roles

  • Ability to work with people at all levels in an organization and encourage business partnering

  • Demonstrated leadership abilities

  • Strong communication and organizational skills including the ability to identify the business needs of the users and present complex information clearly

  • Ability to handle multiple tasks, priorities, and reporting units

  • Excellent analytical approach to problems

  • Strong MS Office skills, particularly in Microsoft Excel and PowerPoint.

  • Knowledge of G/L system and other marketing systems preferred