Director Insurance Claims Property & Casualty in Westwood Corporate Headquarters at Marriott Vacations Worldwide

Date Posted: 10/1/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. 

Specific Job Summary 

Coordinate the handling and oversight of claims for all coverages. Responsible for resolution of claims to achieve the best possible financial conclusion. Work closely with Corporate leadership by providing guidance and assistance in all claims-related matters. Manage one individual -- Nurse Care Manager. 



Expected Contributions

  • Develops operating plans and workable business processes for own department in alignment with function strategy.
  • Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results. Typically influences work of cross-functional or extended teams.
  • Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
  • Works to enhance the organization's capabilities through effective staffing and development of others by: 

- anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff. 

- using appropriate MVW interviewing tools to hire the best managers available from inside or outside. 

- setting and maintaining high standards for team and individual performance. 

- providing timely coaching and feedback. 

- making and rewarding distinctions in performance. 

  • Assists more senior associates in achieving business results by: 

- acting in a consultative fashion to implement programs impacting the broader organization.

- assisting in the development and communication of broader organizational goals.

- achieving results against budget within scope of responsibility. 

- taking calculated risks to move the department or team forward. 

- developing and using systems to organize and keep track of information. 

- balancing the interests of own group with the interests of the organization. 

- working with others to identify and remove barriers to success. 

  • Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate. 

Specific Expected Contributions

  • Manage general liability claims up to $400,000 and property insurance and business interruption claims up to $1,000,000 globally
  • Manage and coordinate with legal high risk/high profile property and casualty claims for business units not insured under the MVW managed insurance programs. This includes coverage review and analysis, claim preparation, tendering of the claim, management of the claim to resolution and depending on the claim, trial monitoring, settlement concurrence and trial strategy.
  • Manage the Nurse Care Manager and responsible for oversite of the Nurse Care program country wide including data analytics, senior management reporting, and program enhancements
  • Manage and negotiate business interruption claims in conjunction with the Director, Insurance and Risk Finance. Responsible for the preparation, negotiation and settlement of business interruption claims which includes lost sales, financing, ancillary revenue, rental revenue, and related expenses incurred by the resort.
  • Manage business interruption losses with forensic accounting firm. Review adequacy of reserve and help develop disposition strategies
  • Responsible for providing technical guidance in the investigation, reserving, and disposition of claims
  • Manage and resolve issues with subpoenas, request for production, answers to interrogatories
  • Keep current on coverage applicable negligence laws/joint negligence/innkeepers/timeshare and/or residential construction
  • Coordinate with Public Relations potentially high-profile cases and provide guidance as needed
  • Access Westlaw for case studies that support our defense
  • After conducting a thorough claims review, provide concurrence or rejections of denials
  • Monitor the work product of dedicated adjuster teams
  • Develop action plans to guide claims to the best possible resolution
  • Responsible for quarterly claims reviews
  • Provide guidance, recommendations or direction to dedicated units of adjusters
  • Work closely with the Safety & Security team to identify claims trends and coordinating investigations
  • Author a quarterly Lessons from Losses to be distributed to Operations and Leadership
  • Assist Insurance team with potentially high-risk business case reviews and provide support and guidance as needed
  • Coordinate with A&C building maintenance and wind HPR plans and strategies
  • Manage third-party adjusting companies
  • Coordinate with the Director, Insurance -- Risk Finance deductible allocations, chargebacks, and provide feedback and guidance for actuarial analysis
  • Provide the law department/litigation group support and guidance as needed for insured claims
  • Special projects as needed


Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows: 

Generally a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience. College degree and/or relevant experience generally required. 

Specific Candidate Profile  

Education requirements 

  • Four-year degree from an accredited college; JD from an accredited Law School desirable

Experience level

  • Minimum of 12 years claims adjusting/oversight experience and/or litigation experience. 

Preferred certifications

  • AIC, ARM, CPCU preferred and/or professional claims training from an insurance company of recognized responsibility

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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