Customer Relations Coordinator at Hilton Head M&S Office with Marriott Vacations Worldwide - Career Site

Date Posted: 3/14/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Job Summary
  • Contact preview package customer via telephone.
  • Confirm arrival dates and to create clear expectations of preview package and site visit to include sales presentation time and location and accommodations.
  • Provide personal planning services including offers to arrange dining reservations, golf tee times, and activities.
  • Cross reference information and reservations in multiple computer systems to ensure customer needs are met.
  • Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all customers; anticipate and address customers' service needs; assist individuals with disabilities; thank customers with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Reach, bend, twist, pull, and stoop; visually inspect tools, equipment, or machines; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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