Concierge/Marketing - In-House Maui in MVW Corporate Headquarters at Marriott Vacations Worldwide

Date Posted: 3/21/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Westin Vacation Club, a leader in the vacation ownership industry, is seeking motivated individuals with concierge and marketing experience to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are financially motivated to work with guests in Westin Vacation Club properties to promote the Westin Vacation Club Program.

What's in it for you?    

  • Hotel and resort discounts  
  • Immediate 401(k) company match up to 6%  
  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests)  
  • Positive work environment  
  • Growth and development opportunities  

What you will do?    

  • Make pre- and post-arrival calls while offering elevated concierge services to all arriving Owners and guests.  
  • Concierge Service - Provide 5-Star personalized concierge services to guests staying on property  
  • Activity Bookings: Gain knowledge of local activities to best recommend and create customized itineraries for any family
  • Schedule sales presentations and manage customer expectations.  
  • Generate interest in Vacation Ownership products and book preview tours of The Westin Nanea Ocean Villas & The Westin Ka'anapali Ocean Resort Sales Galleries. Must maintain minimum performance standards for tour generation 
  • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.  
  • Ensure that all Owners and guests attending a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services.  

What are the requirements?    

  • Enjoy talking on the phone and/or interacting with guests in person  
  • Bold persuasion skills  
  • Computer skills  
  • Stand, sit and walk for extended periods of time  
  • Flexible schedule including weekends and holidays  
  • Concierge, telemarketing and/or sales experience preferred  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.