Clerk Data Entry CHN in Shanghai at Marriott Vacations Worldwide

Date Posted: 2/17/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    569 South Xizang Road
    Shanghai
  • Job Type:
  • Experience:
    Call Center Sales & Marketing Positions
  • Job ID:
    JR9447

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

Where Dreams Come True

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, The Ritz-Carlton Destination Club and Grand Residence Club by Marriott. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team at our Singapore Regional Office.

By joining the MVCI big family, an attractive package awaits you:

  • Discounted worldwide holiday accommodation
  • Multi-cultural work environment;
  • Attractive salary and benefits package;
  • Firm commitment to the development of careers;
  • Supportive, Professional and Fun working environment

JOB SUMMARY

Back office support for a team of telemarketers from the call centre, especially for compiling and recording data in the spreadsheets and systems used to control tour production. Centralises this information in reports for management to monitor telemarketers and overall call centre performance.

JOB SPECIFIC TASKS

  • Back end Support a team of telemarketers from the call centre and local marketing.
  • Date entry for daily bookings using OTM system and sending email blast to clients.
  • Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking.
  • Charging using EBC system for packages, vouchers and any upgrades.
  • Maintain log record for charging, refund, voucher etc.
  • Maintain log record for different department daily bookings.
  • Handle monthly reports to managers for call centre booking result and performance.
  • Maintain good record/ filing system.
  • Updating new email blast as and when there are new promotions.
  • Updating OTM system for confirmation, cancellation or important notes to support sales gallery.
  • Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings.
  • Performs other duties as appropriate.

CANDIDATE PROFILE

  • College degree.
  • Minimum of one (1) year of experience in administrative, data entry or a related field.
  • Proficiency in English and Mandarin
  • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manage multiple priorities, and be a self-starter.
  • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
  • Excellent organizational and attention to detail skills

If you believe you are the one we are seeking and thrive in a transparent and autonomous environment, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.