City Experience Manager at Marriott's Custom House with Marriott Vacations Worldwide - Career Site

Date Posted: 5/10/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



Are you ready to be an explorer? The City Experience Manager is going to oversee the department that will be responsible for immersing our Owners and Guests in all that the city has to offer from Tourist Attractions to more local attractions. They will responsible for staffing and training for City Experience/Activities Department. Ensures staff is knowledgeable regarding property facilities and daily events.


Education and Experience

  • High school diploma or GED; 3 years experience in the tour guide/excursion/recreation/or related professional area. Knowledge of the local urban market preferred.


  • 2-year degree from an accredited university in Parks & Tourism, Hotel and Restaurant Management, or related major; no work experience required. Knowledge of the local urban market preferred.


Managing Activities Team

  • Ensures staff is trained on all brand standard operating procedures.
  • Administers and ensures employee adherence to corporate and local SOPs.
  • Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, employee satisfaction).
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Demonstrates extensive knowledge of resort property, resort staff, and resort services including kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations.
  • Fosters teamwork and communication among different departments.

Developing, Coordinating, and Managing Property Events

  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
  • Creates, organizes and implements tours/excursions/activities for all age ranges.
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.

Managing Departmental Budgets

  • Manages wages and controllable expenses within budgeted guidelines.
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
  • Manages the department's budget in the areas of man hours and wages.
  • Reads and comprehends operating statements and budget worksheets.

Conducting Human Resources Activities

  • Provides constructive coaching and counseling to employees.
  • Supports the development, training, and mentoring of employees.
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
  • Motivates and provides a work environment in which employees are productive.
  • Listens and responds to employee's needs.
  • Manages group or interpersonal conflict situations effectively.
  • Develops and manages hourly employees.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Determines guest's needs and strives to meet these needs.
  • Handles guest problems and complaints effectively.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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