Activation Representative - Mandarin Speaking in Bali at Marriott Vacations Worldwide

Date Posted: 11/15/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

  • Assisting 'live' verification for bookings submitted from Package/Day Teams.
  • Responsible for slot allocations and schedules.
  • Perform Quality Assurance checks during verification calls to eliminate incident reports.
  • Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them.
  • Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints.
  • Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.
  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
  • Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
  • Answer guest questions about property facilities/services.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus.
  • Supports with the development and mentoring of other Marketing Team members as requested.
  • Performs other duties as assigned.

Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy):

  • Associate will be monitored twice a period and must achieve 90% proficiency.
  • Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
  • Associate must not exceed 8 hours per tour.
  • Associate must not fall below a 55% gross book to show rate in a given period.
  • Associate's productivity should not fall below other standards as defined by management.
  • Verify all packages sold by the Australian Call Centre Telemarketing unit
  • Undertake administrative process of packages where applicable
  • Activate current open dated pipeline of packages into available dates and tour slots

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