Greet package tour guests as they arrive for check-in at the location. Provide information about the Sales Presentation Tour to guests. Provide directions to the sales center for package tour guests or make transportation arrangements. Provide concierge services to all location guests and encourage participation in a Sales Presentation Tour. Provide attraction, theme park, and event tickets for sale to all guests and use effective sales techniques to drive sales volume.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all customers; anticipate and address customers’ service needs; assist individuals with disabilities; thank customers with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Reach, bend, twist, pull, and stoop; visually inspect tools, equipment, or machines; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
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