SPECIFIC DUTIES:
• Cleans and sanitizes all assigned rooms and bathrooms/kitchens.
• Clean guest room windows and balcony to hotel standards.
• Replaces all amenities and linens according to hotel standards.
• Keeps cart and linen closets clean and orderly.
• Reports irregularities or suspicious circumstances on the guest floors.
• Notifies Manager of discrepancies such as vacant rooms, etc.
• Turns in lost and found items as per department standard.
• Uses equipment and supplies in an appropriate and professional manner.
• Completes special cleaning projects.
• Follows the designated sequence of room assignments.
• Greets guests in a friendly and courteous manner.
• Satisfies guest requests for information and service.
• Communicates guest complaints to supervisor.
• Reports items of great value left unsecured in hallways and guest rooms to management.
• Maintain guest confidence, privacy, and security of guests, guest rooms and their belongings.
• Performs additional duties and responsibilities as assigned.
PHYSICAL REQUIREMENTS:
Physical Activity / Frequency
Sitting / Occasional
Walking, climbing stairs / Constant
Crouching/Bending/Stooping / Frequent
Reaching / Frequent
Grasping / Constant
Pushing/Pulling / Frequent
Near Vision / Constant
Far Vision / Frequent
Hearing / Constant
Talking / Constant
Lifting/Carrying (5 lbs.) / Frequent (Occasional up to 35+ lbs)
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent oral and written English communication skills
• Ability to communicate effectively with Management.
• Excellent organization skills.
• Ability to work well under deadline pressure.
QUALIFICATION STANDARDS:
EXPERIENCE: Adaptable experience within hotel and/or housekeeping field.
LICENSES OR CERTIFICATES: None required.
GROOMING: All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
NOTICE: Standing, bending, stooping, and lifting weights up to and including 35 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
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