Job Summary
Sales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to become an owner of the finest vacation experience or enhance owners’ portfolios with new purchase. Must maintain a professional and personal image that upholds the Company standards of integrity, quality, and service to customers.
Expected Contributions
Prepares each day to meet guest/owners as a professional sales representative through proper dress code and grooming. Adheres to standard work hours 7am – 4pm. Greets each guest/owner in a warm and friendly manner as specified during initial meeting. Uses approved presentation and support materials effectively and exclusively. Achieves individual established performance guidelines within established time frames. Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management. Provides customer service to guest/owners as specified in training and direction of management. Maintains the highest level of company/competition product knowledge by attending all required training sessions face to face an online training. Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc. Discusses terms and conditions, incentives, points, and product pricing with customers after reviewing strategy with management. Effectively gains commitment from guest/owners to purchase. Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve. Models and reinforces effective sales and customer service practices, behaviors, and results. Participates in staff meeting and attends other meetings, such as seminars and training as required.
Sales Ability/Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.
Work Standards – Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments. Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; Meets commitments.
Teamwork/Collaboration – Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.
Lead by Example - Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.
Motivate & Inspire Others – Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.
Building Relationships – Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.
Develop & Retain Talent – Coach and develop others; communicate views about performance honestly and directly, while consistently recognizing and rewarding good performance.
Judgment/Decision Making – Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
Adaptability – Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures; Change’s approach or method to best fit the situation.
Ethics and Integrity – Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
Stress Tolerance – Maintaining stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization.
Optimism – Consistently taking ownership of and a positive and confident approach to goals and tasks at hand; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Oral Communication/Written Communication- Listens and gets clarification; Responds well to questions; Participates in meetings; Able to read and interpret written information.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Licensing and Certification - Individual must have an active Real Estate License or Timeshare License, as applicable, in the state employed.
Specific Candidate Profile
High school diploma or GED or Higher
Proficiency in English and Spanish
Sales/Marketing or tourism career background preferred.
Proficiency in computers – software knowledge and skills in Microsoft Office applications (Word, Excel, PowerPoint) are a requirement.
The job description is descriptive but not limiting
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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