$2,000 Sign-on Bonus only applicable to External candidates. Prior Workers and Internal associates are not eligible for the bonus.
*Experience working with metrics/quotas is required
SUMMARY
Pursue collections and keep accounts current by contacting customers via telephone or email. Determine customer’s ability to pay and offer appropriate payment options. Enter details of conversation and agreements into computer system. Act as primary contact for collection issues. Analyze information using computers with business processing software. Review and correct any payments posted in accounting systems. Make collection escalation recommendations to appropriate individuals when more severe efforts are needed.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CRITICAL TASKS
Collections
General Finance and Accounting
Computers/Software
Communication
Working with Others
Physical Tasks
Collections Representative Job Family: Finance and Accounting
Policies and Procedures
CRITICAL COMPETENCIES
Analytical Skills: Computer Skills, Arithmetic Computation, Learning
Interpersonal Skills: Interpersonal Skills, Teamwork, Diversity Relations
Communications: Communication, Listening, English Language Proficiency
Writing: Forms, Reports, and Log Completion
Personal Attributes: Integrity, Dependability
Organization: Detail Organization, Time Management, Multi-tasking
General Finance and Accounting: Typing, Microsoft Office
PREFERRED QUALIFICATIONS
High school diploma/G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience is required
Bilingual (English/Spanish) a plus
COMPENSATION
Starting at $17.50 per hour based on experience.
SCHEDULE
Monday - Friday; 8:00am to 5:00pm or 9:00am to 6:00pm
This opportunity offers a comprehensive and competitive compensation program, including Paid Time Off, Group Insurance, (Health, Dental, Vision, Life, LTD, STD), Leave Sharing, Retirement and Financial Benefits, (401k, Flex Spending Accounts), as well as Wellness Programs, Commuter Savings, Travel and Education Discounts, and more!
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