Membership Advisor (English & Mandarin) en MVW AP Regional Office a Marriott Vacations Worldwide

Fecha de publicación: 11/25/2021

Resumen de la oferta

Descripción del empleo

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary:



The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the systems
  • Assist in resolving customer care issues and handle customer enquiries.
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty.
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
  • Meet up with members for one on one program education (by appointment only) on a ad-hoc basis

Job Requirements:

  • Candidate must possess at least a Diploma or higher.
  • At least one year of working experience in the related field is preferred
  • Experience with travel related system (Marsha, TimeshareWare) will be an advantage
  • Customer service oriented
  • Good Communication Skills
  • Excellent telephone etiquette, good written and verbal communication skills
  • Ability to multi-task and work independently with minimal supervision
  • Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Willing to work on rotating shift
  • Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers