Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
JOB SPECIFIC TASKS
- Support a team to make sure arrival date & preview date are same with company system
- Make Pre-Arrival call or email to confirm arrival date & preview date
- always coordinate with activation team for any changes arrival, preview or room upgrade.
- update information to GRA/gallery regarding meet & greet on check in process
- provide passport form to guest on check in process or preview time
- welcoming guest on arrival & requalified to ensure all data valid
- make friendly reminder call to make sure preview on time
- provide information area & facilities, make sure guest on satisfaction.
- anticipate guest needs & build the rapport with guest
- address guest complain & escalate to manager when needed.
- Ensure Compliance with health & quality standards
CANDIDATE PROFILE
- Minimum of one (1) year of experience in administrative, data entry or a related field.
- Proficiency in English (additional language required for certain positions)
- Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
- Ability to work under pressure, manage multiple priorities, and be a self-starter.
- Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
- Excellent organizational and attention to detail skills.
COMPETENCIES - Fundamental competencies required for accomplishing basic work activities
Analytical Skills
Administration
Personal Attributes
- Integrity
- Positive Demeanor
- Dependability
- Stress Tolerance
- Adaptability/Flexibility
- Presentation
Communications
- Listening
- Communication
- English Language Proficiency
- Applied Reading
Interpersonal Skills
- Diversity Relations
- Teamwork
- Interpersonal Skills
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
