Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
CANDIDATE PROFILE
Preferred Education and Experience
- High school diploma/G.E.D. equivalent
- No related work experience is required
- No supervisory experience is required
JOB SPECIFIC TASKS
Guest Relations
- Contact, greet and welcome all arriving/returning owners, prospective owners and leads promptly and professionally with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of guests and coworkers.
- Follow company and department policies and procedures.
- Ensure personal appearance is clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
SITE-SPECIFIC TASKS
- Check owner referral and preview package arrivals
- Prepare welcome folder (tour passport, transportation voucher, premium and charging form, etc.)
- Double check transportation report, both arrival and departure
- Meet guests upon arrival
- Assist guests through checking in process
- Reconfirm the presentation date/time/place
- Reconfirm the package information
- Reconfirm transportation out with pick up time and location
- Sending weekly report to manager, include feedback and rating of each arrival.
- Meet all arrivals during 09:00-18:00 hrs. If guests arrive before or after, then meet up the guests according to the appointment provided by ME.
- Ensuring that arrival guests have unforgettable vacation experience in Marriott’s Phuket
COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS
Personal Attributes
- Dependability
- Positive Demeanor
- Adaptability
- Presentation
- Integrity
Interpersonal Skills
- Interpersonal Skills
- Customer Service Orientation
- Diversity Relations
- Team Work
- Influence
Communications
- English Language Proficiency
- Excellent communication skills, both verbal and written
- Listening
- Applied Reading
- Public speaking skills preferred but not mandatory
Analytical Skills
- Learning
- Problem Solving
- Decision-Making
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
