Generic Expected Contributions:
• Performs tasks as assigned, to contribute to team, department and/or business results.
• Ensure quality contract document procedures and suggest improvements.
• Have a thorough understanding and knowledge of the product.
• Ensure contract documentation is accurate and provides correct representation.
• Protect Personally Identifiable Information (PII) as outlined by Company’s Policies.
• Performs other duties as appropriate.
Specific Expected Contributions:
• Receives and checks for legibility and accuracy of the completed Purchase Summary Worksheet and Contract documents from Sales Associates.
• Follows established operational procedures for Identity Verification and OFAC/CDC checks as required.
• Acting on financing information received, completes file with required back up verification documentation. Informs Sales Management on any related issues.
• Follow through on cancellations, defaults and non-qualifications.
• Responsible for assuring all contracts are processed and batched “Ready to Close” to closing team in a timely manner.
• Responsible to scan all Ready to Close contracts to Documentum.
• Ensure quality in areas such as rescissions, pricing, minimum deposit requirements and contract switches (Upgrade or downgrade in level of points) etc.
• Enforcement of any procedures put in place to ensure all contract documents are reviewed prior to execution and again following execution of the documents.
• Produces prompt accurate sales contract documents and provide to Sales Associates.
• Follows Standard Operating Procedures for all daily required tasks relating to the New Owner Administration Department.
• Coordinates with Closing team and Sales team on any changes and modifications to contract documents.
• Communicates with Marketing and Sales Department regarding status of contracts, file document requirements and follow up.
• Provides assistance to New Owner Administration team.
• Produces daily and weekly reports as requested, relative to sales, cancellations, missing documentation and defaults.
• Ensures proper filing and storage of contract documents.
• Ensures compliant working practices and security within the New Owner Administration working area.
• Ensures quality processes and upholds controls in the following areas:
o Pricing
o First Day Benefits
o Contract Execution
o Rescissions
o Minimum down payment requirements
o Contract switches (upgrade or downgrade in Points levels)
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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