Training Manager in Sacramento, CA at Marriott Vacations Worldwide

Date Posted: 11/26/2021

Job Snapshot

Job Description

By adhering to Welk Resort’s service standards, the Marketing Training Manager will work within the organization’s guidelines to assist in the development, management and ongoing implementation of Marketing training programs, with the objective of meeting or exceed established Marketing goals and with a focus on ensuring that all Marketing efforts comply with the standards as set forth by the Company, representing both Welk's legal and moral obligation to its customers. Team Member will support recruiting efforts, partnering with Human Resources and department leaders. This position acts as a subject matter expert in the areas of Customer Service, Sales, and Marketing.

Essential Duties and Responsibilities (other duties may be assigned):
Resort Wide:
• Consistently follow company service standards at all times.
• Follow all company and department policies and procedures.
• Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
• Adhere to attendance policy and report to workstation at scheduled start time.
• Propose ideas or find ways to improve services, systems, and/or procedures.

Department:
• Manage and oversee all aspects of training for AMS Marketing, including creation, implementation, scheduling, and tracking of all Marketing personnel.
• Support the development of Marketing personnel, coordinating with the Marketing Manager and Regional Marketing Director, to ensure the philosophy of Welk is properly woven into the fabric of daily operations.
• Coach, support and prepare Team Members by conducting orientation to field marketing process, developing coaching plans, providing resources and assistance as needed to overcome objections/rejection and increase sales performance, and scheduling additional one-on-one trainings as needed throughout the employment journey. • Determine training needs by traveling and actively observing onsite Marketing encounters in various venues as well Confirmations, Activations and Reschedule Programs, studying results and communicating recommendations to leadership in order to ensure training needs are being met. • Develop training curricula and/or recommend and utilize vendor programs that meet instructional goals and objectives, formulate training outlines, determining instructional methods, and utilizing knowledge of specified training needs and effectiveness of such
methods as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops. • Select or develop training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works. • Coordinate or perform administrative functions necessary to deliver and document training programs and participation. • Evaluate effectiveness of training and development programs, utilizing relevant evaluation data to revise or recommend changes in instructional objectives and methods.
• Partner with department leaders and HR Managers to identify department staffing needs, becoming a subject matter expert to achieve optimal candidate selection.
• Partners with Talent Acquisition to support effective recruitment strategies to support business needs and objectives, reviewing resumes and applications for qualifications to determine suitability of candidates, utilizing Recruitment System to track open positions throughout the recruitment process.
• Maintain effective relationships with professional networks to widen candidate sourcing options to support sourcing of applicants.
• Participate in candidate communication and engagement, including presenting verbal job offers.
• Support HR in training AMS Managers on internal talent acquisition process and effective interviewing and selection process to ensure consistency with established guidelines.
• Participate in regional AMS team meetings and outings.
• Work with Regional AMS Director and VP of Marketing on special projects.
• All other duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:
The ideal candidate will have a bachelor’s degree from a four-year college or University, 2 years training experience. Sales and marketing experience preferred. Familiarity with CRM, including Salesforce, digital marketing platforms, and business intelligence platforms/reporting tools preferred. This position requires up to 40% domestic travel between various sites, in-field production venues, and networking events.

Language Skills:
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, guests, vendors or Team Members of the organization. Excellent communication skills required. Must be able to speak, understand, read and write English. Must have excellent English grammar skills, including punctuation, spelling, style, etc.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to make decisions that are in the best interests of the company. Ability to be flexible and easily adapt to change. Ability to establish and maintain effective working relationships with co-workers, field personnel and sub-contractors/vendors.

Physical Demands:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the Team Member is regularly required to stand; use hands to finger, handle or feel; and talk and hear. The Team Member is frequently required to walk and reach with hands and arms. The Team Member is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The Team Member must regularly lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those the Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Welk Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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