Tour Reception Desk Representative - Hostess in Westin Resort & Spa Los Cabos S&M at Marriott Vacations Worldwide

Date Posted: 8/5/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


PRINCIPAL OBJECTIVE OF POSITION

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting.  Actively exhibits the highest level of compliance of the Company operating standards.


ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


  • Coordinates the daily opening and closing of Tour Desk
  • Perform daily maintenance to Concierge Assistant
  • Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
  • Process daily call list from the property management system for the VSC’s
  • Assign arrivals to VSC’s in the property management system
  • Log all General Information appointments/inquiries in GI Log
  • Distribute premiums to guests who have toured’
  • Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
  • Prepare and maintain daily tour booking schedule
  • Screen all customer activity per tour qualification guidelines
  • Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
  • Accurately compiles and enters daily tours and related statistical data
  • Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
  • Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
  • Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
  • Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
  • Maintain excellent customer service techniques; deals with customers professionally and courteously
  • Appropriately interact with all personnel and maintains positive, professional relationships with co-workers
  • Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
  • Assist Marketing Management in executing special projects, as directed
  • Track inventory, order and maintain Tour Desk supplies

QUALIFICATIONS/COMPETENCIES

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Bilingual proficiency (English and Spanish)
Computer literacy

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