Preferred Education and Experience
- High school diploma/G.E.D. equivalent
- At least 2 years experiences in guest services, front desk, business Administration or related major
JOB SPECIFIC TASKS
Daily task
Responsible for an urgent booking & preview mailbox & incoming calls Responsible for chasing flight once the booking is made (30 days and 45 days) Phuket (PBC and MKR) Room availability report Holding room and cancel the holding room within 24 hours Checking room in Marsha and OTM Responsible for all packages offered by Onsite
Specific task for Phuket virtual presentation
- Input lead in excel tour tracker
- Recheck tour qualification
- Create OTM lead & Customer number
- Update MOOD & change tour status
- Update all info in excel tour slot
- Follow up waiting list with Onsite Team
Specific task for Singapore day tour
- Check tour qualification
- Create OTM lead & Customer number
- Update MOOD & change tour status
- Update lead & customer in excel tour slot
Specific task for Open/Dated package
- Check tour qualification, tour slot, Marsha, OTM
- Charge, OTM F7, update excel file charge
- Update MOOD status
Administration for TCC team
The confirmation letter process (for package and Thank you gift)
- Export OTM information and upload in excel file
- Recheck information
- Merge with Open/Dated confirmation letter
- Kick back to TM for any errors
- Administration
Administration for onsite team
- Input in excel file and create lead in OTM
- Package payment charge (installment plan)
- Package payment filing
- Sending the confirmation letter
Daily report check
- Flight, OTM, package payment, language, tour comment, Marriott Bonvoy point, Sales method and TR line
- Refunded package and process
- Lead assignment
Daily report
- TCC Activation report
- TCC & SCC Toured & Package report
- APC Tour tracker check [2 days in advance]
- APOS and POS report
Weekly report
- Order MBV points for Encore Package
- Order MBV points for TCC MBV500 offer
- OTM Error Report from Eri
- POS/APOS SE report
Monthly report
- Referral leads report
- Sheraton Tokyo Bay Report for Japan Call center
- Tour premiums report (Maintenance fee and Marriott Bonvoy points)
- OTM sales method and tour required report.
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
