Supervisor Member Services SGP in Interval Intl SGP at Marriott Vacations Worldwide

Date Posted: 10/7/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Interval International is a global leisure company with a network of over 3,200 resorts in over 80 countries and offers high quality accommodation and leisure products through its offices in 13 countries.  The role will be based in our modern offices in Raffles Place, Singapore.

The Job

As Member Services Supervisor you will be responsible for managing a team of call centre advisors in line with corporate requirements to achieve volume and qualitative targets. Your primary responsibilities will include:

  • Managing the productivity and performance levels of advisors;
  • Motivating advisors;
  • Coaching agents;
  • Training new hires and providing updates as required;
  • Handling member escalation calls.

The Person

The successful candidate will have:

  • A proven track record and a thorough knowledge of sales techniques
  • Leadership skills with experience of overseeing and motivating a team
  • Well-developed communication skills
  • A budget and target focused approach with desire to achieve departmental goals
  • Influencing skills to ensure corporate targets are achieved
  • Ability to drive and motivate a sales and servicing team
  • Ability to recruit, train, coach and develop staff to the company’s required minimum performance levels
  • The ability to create and the run monthly ad-hoc incentives
  • The ability to identify training needs
  • The ability to interpret and analyse statistical information
  • Confidence in taking the lead, making decisions and taking initiative
  • First class organisation skills and able to work to timelines
  • Excellent English plus another Asia spoken language
  • Excel skills

The Hours

  • 40 hours per week, Monday to Friday
  • Shift between the hours of 7.00am and 6.00pm

The Package

  • Salary:        S$3,800 per month
  • Incentive: Circa S$700 based on targets being met with the opportunity for 20% more when targets are exceeded.
  • Benefits:    Free holiday accommodation*; Enhanced holiday benefits which increases to 24 days per year with service; medical insurance*.

                *After probation as per prevailing policy.

The company is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.