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Sr Sales Manager - Licensed (Timeshare) in Marriott's Newport Coast® Villas at Marriott Vacations Worldwide

Date Posted: 3/14/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Position: Sr Sales Manager
Relocation Available: Yes


The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals and makes recommendations on sales goals of direct reports.


Education and Experience

  • 2 years of Sales Leadership experience in a Timeshare environment
  • Experience in managing teams, delievering sales trainings, developing sales policies and process, associate development
  • Selling/Closing experience with Fronline and InHouse tours
  • Must have a flexible work schedule including early mornings, evenings, weekends and holidays
  • Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law


Building Successful Relationships that Generate Sales Opportunities

- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

- Develops relationships within community to strengthen and expand customer base for sales opportunities.

- Manages and develops relationships with key internal and external stakeholders.

- Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

- Monitors all day-to-day activities of direct reports.

- Participates in sales calls with members of sales team to acquire new business and/or close on business.

- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

- Identifies new business to achieve personal and location revenue goals.

- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

- Closes the best opportunities for the location based on market conditions and location needs.

- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

- Services our customers in order to grow share of the account.

- Executes and supports the company's customer service standards.

- Provides excellent customer service consistent with the daily service basics of the company.

- Sets a positive example for guest relations.

- Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

- Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

- Utilizes all available on the job training tools for employees.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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