Job Description

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Senior Analyst IT Field Support at MVW, you will assist in providing our associates, owners and guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Senior Analyst IT Field Support, a typical day will include:

• Facilitate the installation of operating systems (desktop images) and application system software; test software functionality, including interfaces to other property equipment and communications between property and corporate equipment; test all telecommunication links and equipment as required.

• Assist local vendor representatives and other members of the installation team with installations.

• Ability to serve as a liaison between IT and onsite business operations in support of IT initiatives and projects.

• Ability to guide the customer into the IT process to achieve their needs and manage user expectations. 

• Ability to work as a team member or leader at times in resolving issues.

 Company Standards

• Interact with colleagues and guests professionally and promptly.

• Contribute to team goals.

• Maintain confidentiality of proprietary materials and information.  

• Always follow company policies and safety procedures.

To Become a Senior Analyst IT Field Support at MVW:

• Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays. 

• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 30 pounds without assistance.

• Requires BS/BA degree in a technical field or equivalent technical training and on-the-job experience.

• 3-4 years’ work experience in technical customer service support or having equivalent kind of skills experience.

• Technical Skills:

  • Technical Problem- Solving Skills

  • Current versions of Microsoft Office and Windows Technical Support

  • Installation of Desktop Hardware/Software and Peripherals

  • Desktop Troubleshooting Skills

  • Video and Audio Web Conference Support

  • Wireless Communication Support

  • Intermediate Telephony Knowledge and Support

  • Intermediate VOIP knowledge and support

This position may require a background check and or drug screen contingent on company policy in accordance with applicable legal requirements. 

Specific job duties may differ by property, size of team, or facility.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.