Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under close supervision or within well-established guidelines to complete routine tasks.
Specific Job Summary
Process internal and external requests to modify ownership deeds and other paperwork associated with ownership records. Perform research and determine if proper documentation has been received in order to process property transfer functions. Assess documentation provided in accordance with local real estate, title, legal regulations, and company policies. Monitor and respond to inbound customer, client, and communications via email, voicemail, etc in a timely manner. Record and store information using computers with business processing software. Identify issues and escalate to the appropriate person and/or department. Keep team leads/managers/directors abreast of trends and issues or status of work.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Anticipate and address owners’ service needs. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Enter and locate work-related information using computers. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CRITICAL TASKS
Documentation Management
- Perform research and determine if proper documentation has been received in order to process property transfer functions.
- Assess documentation provided in accordance with local real estate, title, legal regulations, and company policies.
- Determine accuracy of all new owner information
- Notify customers to collect missing or incomplete information when required.
- Research customer and/or title issues prior to modifying records.
- Correct or resolve outstanding matters by procuring required documents from municipalities when necessary.
- Respond to internal and external requests for information about titles, financings, product usage, and the organization’s programs and personnel.
General Business Services
- Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures.
- Record, store, and/or analyze information using property software.
- Update records in systems with appropriate information.
- Generate reports from computer systems as needed.
- Interact with external vendors as needed.
Computers/Software
- Use computer systems and software packages to input, access, modify, store, or output information.
- Enter and retrieve data from computer systems using a keyboard, mouse or trackball.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Communication
- Monitor and respond to inbound customer, client, and communications via email, voicemail, etc in a timely manner. Speak to customers and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to maintain accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
Working with Others
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
Physical Tasks
- Enter and locate work-related information using computers.
- Read and visually verify information in a variety of formats (e.g., small print).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
- Maintain confidentiality of proprietary materials and information.
- Protect the privacy and security of owners and coworkers.
- Follow company and department policies and procedures.
- Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills
- Arithmetic Computation
- Computer Skills
- Learning
Interpersonal Skills
- Team Work
- Interpersonal Skills
Communications
- English Language Proficiency
- Communication
- Form, Report, and Log Completion
Personal Attributes
Organization
- Detail Orientation
- Time Management
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year related work experience
Supervisory Experience
No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
