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Sales Executive in Marriott's Club Son Antem at Marriott Vacations Worldwide

Date Posted: 2/27/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

SUMMARY:

Responsible for representing the MVW products and system with integrity conducting a quality presentation while displaying excellent customer service skills according to MVW standards.

OVERALL RESPONSIBILITIES:

  • Provide appropriate information to all guests with accuracy, attention to detail and product knowledge.
  • Perform sales presentation to potential owners generated through marketing programmes and self generated leads.
  • To maintain and exceed minimum performance standards as established by the Sales management on a period basis.
  • Liaise with administration department / client to ensure payment schedules are delivered on time and meet future payment requirements.
  • To obtain referrals from new and existing owners.
  • Follow up on sales leads, self generated or provided by Sales Management and amend accordingly to improve sales results.
  • Review own performance with Sales Management and amend accordingly to improve sales results.

ESSENTIAL JOB FUNCTIONS:

  • To properly learn and execute the endorsed sales process using the counselor sales person philosophy
  • To maintain an attitude of customer service throughout your dealings with guests and owners.
  • To assist your owners when necessary with bookings, queries etc
  • To commit to a personal on-going self development programme
  • To establish supportive and positive interaction with other Associates
  • To strive for a personal sales volume 20% above your established target and to maintain a volume per guest as dictated by Sales Management
  • To generate maximum amount of owner related business, through reloads and referrals. After first year a minimum of 25% total net volume is expected.
  • Remain current on company and industry information.
  • Through professional persuasion, generate qualified prospective purchasers to attend Marriott's Club Son Antem sales presentation.
  • Qualify clients according to the "details of participation" of any given programme.
  • Be able to explain promotion terms and conditions to guests that may qualify for a general information (GI) tour.
  • Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre.
  • Responsible for contacting In House clients and Owner Referrals in order to generate tours following the company guidelines for In House and referral business.

OTHER:

- Performs other related tasks as assigned by management.

- Complies with MVW company policy and procedures.

- To be in the office on time and show a professional, positive and confident attitude.

JOB QUALIFICATIONS:

  1. Must speak fluent English and German. Spanish and/or Italian will be valued.
  2. Excellent customer service skills
  3. Good organizational skills
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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