Generic Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) area to support department and/or function objectives. Generally, works with
considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives.
Specific Job Summary
The Resort Inventory & Revenue Manager – Level II position is responsible for maximizing the usage of developer, owner, and rental inventory by developing and implementing optimal restriction and allocation strategies, consistently. This position is responsible for utilizing existing historical data and
sales pace forecasts to determine the appropriate level of inventory to allocate (based on resort specific guidelines) for owner and exchange usage to ensure we receive the highest Owner Satisfaction Survey results achievable.
This position also works closely with the Regional Preview Inventory team toestablish the best strategy for supporting the inventory requirements of Sales & Marketing and then implementing and managing all inventory related activities associated with the agreed upon strategy. Responsibilities also include the on-going development of seasonally competitive rental strategies for the marketplace and the day-to-day management and execution of the strategy. The Resort Inventory & Revenue Manager will collaborate with the Corporate Rental Marketing team to develop, implement, and monitor demand generating strategies for need times as identified in the on-going 12-month projection process.
This position will also complete the required analysis to determine the overall impact of the marketing strategy on the rental segment and identify opportunities for improvement (if applicable) going forward. Position will be required to continuously evaluate the “Best Use” of available inventory striking the appropriate balance between owner demand, preview needs and rental demand while achieving budgeted rental sales targets.
Generic Expected Contributions
▪ Develops operating plans and workable business processes for own department in alignment with function strategy.
▪ Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results.
▪ Responds to, solves and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
▪ Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff. Typically influences work of cross-functional or extended teams.
▪ Assists more senior associates in achieving business results by:
− acting in a consultative fashion to implement programs impacting the broader organization.
− assisting in the development and communication of broader organizational goals.
− achieving results against budget within scope of responsibility.
− taking calculated risks to move the department or team forward.
− developing and using systems to organize and keep track of information.
− balancing the interests of own group with the interests of the organization.
− working with others to identify and remove barriers to success.
▪ Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
▪ Performs other duties as appropriate.
Specific Expected Contributions
In this position, the Manager:
▪ Ensures that owner, preview and rental inventory authorizations, restrictions and rates are consistently monitored and updated within MARSHA (Marriott’s Automated Reservation System
for Hotel Accommodations) and other applicable systems.
▪ Monitor owner, preview and rental booking patterns daily basis and modifies inventory authorizations to ensure straight-line availability and maximization of revenue potential as
needed.
▪ Monitor actual reservation bookings against 12-month projections daily to determine if assumptions are ahead or behind pace. Gather and analyze the appropriate data to proactively develop relevant short and long-term sales strategies for optimizing available inventory. Implement restriction and inventory strategies within MARSHA. As needed, communicate strategy changes to applicable stakeholders.
▪ Work closely with the Inventory & Revenue Management (IRM) team responsible for preview inventory. On an on-going basis verify that existing preview inventory allocations will be achieved and if not, determine the best use of available inventory. Conversely, proactively convey any opportunities to increase preview inventory allocations.
▪ Gather and analyze the appropriate data to develop a Bulk Deposit inventory allocation strategy that balances owner, preview, and rental requirements with the opportunity to meet Internal International’s demand.
▪ Gather and analyze the appropriate data to develop the appropriate Marriott Rental Inventory allocation and effectively manage all aspects of the program to ensure we consistently meet or exceed owner’s expectations.
▪ Identify, develop, and manage opportunities to increase revenues and decrease costs, preempting problems before they impact our business, anticipating future trends, and developing others as appropriate.
▪ Acquire and maintain the appropriate level of knowledge and expertise on the resorts property management system and impact to data residing within MARSHA. Collaborate with Resort Operations to ensure that inventory and reservation related data remains consistently balanced within applicable systems.
▪ Maintain a thorough knowledge of existing data within the business and/or procure the required data on a timely basis to ensure that the immediate needs of our internal customers can be met consistently.
▪ Effectively differentiate which on-going ad hoc requests by internal customers can be supported and which will be declined based on business objectives and available resources. Identify required resources to support approved ad hoc requests and when appropriate, propose alternative recommendations for declined requests.
▪ On an on-going basis identify trends, future needs, and obstacles to achieving business goals. Surface viable solutions and implement as needed.
▪ Support enterprise-wide initiatives such as Long-Range Planning (LRP) and Annual Budget process. Utilize all available tools and resources to develop requested forecasts and provide the Regional Director of Usage with high level summary to support assumptions. As needed, implement all approved forecast assumptions on a timely basis.
▪ On a month/period basis utilize all available tools and resources to complete the 12-month projection process and provide Regional Director of Usage (RDUI) with high level summary to support assumptions. Implement all approved forecast assumptions on a timely basis.
▪ Proactively communicate opportunities to increase demand for specified need times to the RDUI and collaborate with the corporate rental marketing group. Identify viable cost effective/targeted solutions and when applicable implantation roles and responsibilities. Ensure that the required tools and processes are in place to effectively track promotion results and complete the appropriate analysis to quantify the impact of the promotion.
▪ Proactively monitor on-going rental pricing activity within the market and project on a timely basis the potential impact associated with an upward or downward trend to the resort. Utilize data to develop on-going pricing recommendations, effective implementation of new pricing strategies and provide on-going analysis to monitor results as needed.
▪ Proactively collaborate with the corporate rental marketing team to surface need times with the IRM Regional Vice Presidents of Inventory & Revenue Management and appropriate business partners within CRM to identify opportunities for sales and usage inventory pricing optimization.
▪ On a weekly basis utilize all available tools and resources to complete the weekly forecast process and provide required reporting to internal stakeholders on or before the day of week requirement.
▪ Actively participate in on-going period/monthly regional reviews by; preparing the appropriate resources, providing updates regarding the resort and/or market that may impact other resorts within the region and sharing best practices.
▪ Ensure proper understanding of all Inventory & Revenue Management philosophies and accurate and timely execution and ongoing management of departmental processes.
▪ As requested, participate in the training and development of new Inventory & Revenue Management associates that may not directly work at your assigned resort. Also provide job shadowing opportunities to internal stakeholders who are interesting in learning about inventory and revenue management.
▪ Effectively communicate Inventory & Revenue Management philosophies as they pertain to recommended strategies to property staff and other department stakeholders.
▪ Participate in community service events sponsored by Marriott Vacation Club International to build teamwork and enhance community relationships such as Children’s Miracle Network (CMN).
▪ Ensure regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicate expectations, recognize performance, and produce desired business results.
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and/or organizational management experience.
College degree and/or relevant experience generally required.
Specific Candidate Profile
Education
▪ Four-year college degree preferred.
Experience
▪ Minimum of 4 years professional experience. Previous experience in the timeshare industry or revenue management a plus.
Skills & Attributes
▪ A minimum of intermediate proficiency in all Microsoft Suites applications.
▪ Proven ability to gather the required information to analyze trends and surface possible solutions.
▪ Highly developed and effective verbal and written communication skills
▪ Ability to explain complex ideas clearly and concisely in a manner appropriate to the audience
▪ Proven ability to recognize and provide the appropriate level of detail required by each stakeholder.
▪ Conceptual thinker.
▪ Proven ability to develop and maintain effective relationships with a broad group of stakeholders.
▪ Proven ability to consistently meet deadlines through effective multi-tasking and reprioritization of tasks.
▪ Strong desire to continuously learn and develop.
▪ Proven decision-making skills.
▪ Ability to travel 5-10% (varies by resort and region)
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