Membership Advisor (Japanese Speaking) in MVW Singapore Boon Siew Office at Marriott Vacations Worldwide

Date Posted: 2/19/2020

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the system
  • Assist in resolving customer care issues and handle customer enquiries.
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty.
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
  • Meet up with members for one on one program education (by appointment only) on a ad-hoc basis

Job Requirements

  • Candidate must possess at least a Diploma or higher
  • Minimum 1-2 years of customer service experience
  • Experience in handling Japan customers is preferred
  • Experience with travel related system (Opera or Galileo) will be an advantage
  • Customer service oriented
  • Good Communication Skills
  • Excellent telephone etiquette, good written and verbal communication skills
  • Ability to multi-task and work independently with minimal supervision
  • Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Willing to work on rotating shift
  • Required language(s): Candidate must be strong in Japanese and English, in order to communicate with Japanese speaking members and customers (Any additional language skill is an advantage).

If you believe you are the one we are seeking, we look forward to receiving your cover letter and resume giving full details of qualifications, experience as well as current and expected salary via APPLY NOW button.

We regret that only short-listed candidates will be notified.