Membership Advisor (English & Mandarin) in MVW AP Regional Office at Marriott Vacations Worldwide

Date Posted: 9/7/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

The Membership Advisor will be responsible for servicing inbound member calls and emails from our exclusive Marriott Vacations Club Member base.  This position will complete reservations and encourage member retention through value-added delivery.  

Core Work Activities

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the system
  • Assist in resolving customer care issues and handle customer enquiries
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
  • Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
  • Assist customers who purchased different products from Marriott Vacation Club i.e. Asia Pacific Points (Singapore Club), MVCD Exchange Program Australia (Australia Club), Bali Plan, Marriott Vacation Club Destination (MVCD), Legacy Weeks and any other new Club
  • Send acknowledgement confirmation to members after every request.
  • Post-Stay follow-up –  to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
  • Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
  • Fulfill trade for Marriott Reward Points and issue certificates
  • Collect Annual Dues, Maintenance Fee and Loan Payments
  • To generate upgrade and referral leads
  • Work closely with Contract Admin team to assist with contract modifications and resale inquiry
  • This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned

Preferred Qualifications

  • Education: Minimum Diploma
  • Related Work Experience: Minimum one (1) year of experience in related field is preferred

Others

  • Applicants must be fluent in English and Mandarin, in order to communicate with native speakers based locally. (Any additional language skill is an advantage)
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Willing to work on rotating shift

Job Requirements

 

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