This site uses cookies. To find out more, see our Cookies Policy

Membership Advisor Bahasa Indonesia Speaking in Singapore Boon Siew Office at Marriott Vacations Worldwide

Date Posted: 5/16/2019

Job Snapshot

Job Description


The Membership Advisor will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the system
  • Assist in resolving customer care issues and handle customer enquiries.
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty.
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved.
  • Meet up with members for one on one program education (by appointment only) on a ad-hoc basis

Job Requirements:

  • Candidate must possess at least a Diploma or higher.
  • 1 year of working experience in the related field is preferred
  • Experience with travel related system (Marsha, TimeshareWare) will be an advantage
  • Customer service oriented
  • Good Communication Skills
  • Excellent telephone etiquette, good written and verbal communication skills
  • Ability to multi-task and work independently with minimal supervision
  • Highly proficient in Microsoft Word, Excel, PowerPoint and Outlook
  • Applicants must be willing to work on weekends and Public Holidays when scheduled to
  • Willing to work on rotating shift
  • Required language(s): Candidate must be fluent in English and Bahasa Indonesia, in order to communicate with native speakers based in Indonesia and/or any other location.

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.