Marketing Supervisor at Marriott's Bali Nusa Dua Gardens with Marriott Vacations Worldwide - Career Site

Date Posted: 9/4/2017

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Assists the Marketing Manager with managing day-to-day activities related to Linkage & In-house. Aids in the development of the overall competence and performance of the marketing workforce. Assists the Marketing Manager in various activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and managing the performance of marketing executives. Helps analyze data and reports in order to monitor tour flow and team/unit performance. Under supervision of and at the direction of the Marketing Manager, develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. As needed by the Marketing Manager, communicates marketing strategies and solutions to the sales force. Assists the Marketing Manager with other duties as directed.

Supervises the Marketing Executives and aids in the development of overall competence and performance of the marketing executives to ensure a positive owner/guest experience for the Sales and Marketing operation.

Assist management in recruiting, training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Core Work Activities

Assists Management

  • Assist the Marketing Manager with the recruitment, supervision, roster scheduling and training of the marketing executive staff.
  • Partner with the Marketing Manager to establish work schedules, and review requests for PTO from team members.
  • Provide complete and accurate tracking of all key business indicators related to the Department.
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
  • Participate in associate performance appraisals.
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Evaluate current processes and suggest improvements.

Quality Assurance/Quality Improvement

  • Monitor the performance of others to ensure adherence to quality expectations and standards.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Communication

  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

  • Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Develop and maintain positive and productive working relationships with other employees and departments.
  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding app

Safety and Security

  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Physical Tasks

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Other

  • Demonstrates total understanding of the culture and processes of the organization.
  • Manages time effectively to punctually attend daily team meetings, training sessions, and customer/owner appointments.
  • Improves sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Customers, Owners).
  • Participates in formal training sessions offered by management team.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to enable customer relationship building.
  • Assists in the development and mentoring of other Telesales Executives as requested.
  • Understands and abides by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc).
  • Performs other duties as assigned.

Candidate Profile

Education and Experience

Education

  • High School Diploma, or 2 years of equivalent work experience; minimum 2 years' experience in a similar position

Related Work Experience

  • One-year related experience

Other

  • Work in close contact with the general public in Marketing and Sales situations that require strong communication and customer service skills
  • Demonstrate openness to adapt to different cultural contexts based on location
  • Travel 20% to 50% of the time
  • Must be willing to work weekends and holidays as required by business needs

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.