CORE WORK ACTIVITIES
- Meet each TNS personally to deliver the premium gift
- Introduce Encore program to all TNS guests for purchase
- Sell Encore packages to TNS guests who choose to purchase
- Complete all necessary documentation for the program including Encore purchases and other tracking as required
- Maintain minimum production standards for Encore Program
- Other duties and assigned tasks as required
- Position involves sitting, standing, and /or walking
- Processing of paperwork and computer data requires visual observation
- Ability to communicate clearly and concisely
Key Performance Indicators
(Note that specific targets may vary accordingly to current business strategy):
- Associate will be monitored twice a period and must achieve 90% proficiency.
- Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
- Associate must not exceed 8 hours per tour.
- Associate must not fall below a 55% gross book to show rate in a given period.
- Associate's productivity should not fall below other standards as defined by management.
- Verify all packages sold by the Australian Call Centre Telemarketing unit
- Undertake administrative process of packages where applicable
- Activate current open dated pipeline of packages into available dates and tour slots
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
