Maintenance Engineer at 47 Park Street Grand Residences by Marriott with Marriott Vacations Worldwide - Career Site

Date Posted: 1/11/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Maintenance Engineer

Job Family: Engineering and Facilities Maintenance

POSITION SUMMARY

Respond and attend to guest repair requests; communicate with guests/customers when necessary to resolve maintenance issues. Install, maintain, perform preventative maintenance on, and recommend replacement of tools, appliances, and equipment. Calibrate all controls, gauges, meters, etc. Identify, locate, and operate all shut-off valves. Order, mark, and stock parts and supplies as needed. Maintain inventory and purchase orders log. Inspect tools, equipment, or machines. Enter and locate work-related information using computers. Operate power lift. Assist with minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Help maintain daily logs of operation, maintenance, and safety activities.

Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS

Communication

  • Talk with and listen to other employees to effectively exchange information.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Install, Maintain, and Repair Items

  • Use the Lockout/Tagout system before performing any maintenance work.
  • Prioritize non-guest repair requests.
  • Respond and attend to guest repair requests.
  • Perform miscellaneous minor repairs as required to meet guest requests or maintenance requirements.
  • Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
  • Recommend replacement of defective/outdated appliances, electronics, and equipment.
  • Install and maintain appliances, electronics, and equipment.
  • Ensure that all flammable materials are stored in COSHH approved containment devices.
  • Carry all equipment (e.g., keys, phones, pager, tools, radio) in order to maintain preparedness to carry out work tasks at all times.

Plumbing

  • Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.

Coordinate with Others

  • Communicate with customers when necessary to resolve maintenance issues.
  • Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.
  • Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper or moving objects out of the way).
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, etc) to resolve issues, delight, and build trust.

Safety and Security

  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Follow company and department policies and procedures.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.

Working with Others

  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Maintain Records or Logs

  • Maintain daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Tasks

  • Visually inspect tools, equipment, or machines (e.g., to identify defects).
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 75 pounds without assistance.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and/or point of sale systems.
  • Move up and down a ladder.
  • Move up and down stairs and/or service ramps.
  • Move over sloping, uneven, or slippery surfaces.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Maintain Building and Property

  • Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
  • Maintain proper maintenance inventory and requisition parts and supplies as needed.
  • Operate power lift in accordance with JSA to perform elevated maintenance.
  • Identify, locate, and operate all shut-off valves for equipment.
  • Calibrate all controls, gauges, meters, and other equipment as required.
  • Assist in training mechanical level and other departmental hires on equipment, policies, and procedures.

Warehouse

  • Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors.
  • Maintain purchase orders log and file purchase orders upon payment, ensuring that orders match packing slips.
  • Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
  • Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.

Emergency Response

  • Assist local authorities with emergency and natural disaster situations (e.g., flood, blackout, fire alarm) according to disaster response protocol.

PREFERRED QUALIFICATIONS

Education

Technical, Trade, or Vocational School Degree

Related Work Experience

Proven experience in the maintenance field, with specialist knowledge in at least one area -- plumbing, carpentry, electrician, masonry etc.

Supervisory Experience

No supervisory experience is required

CRITICAL COMPETENCIES

Personal Attributes

  • Integrity
  • Initiative
  • Stress Tolerance
  • Adaptability/Flexibility
  • Safety Orientation
  • Self-Development
  • Dependability
  • Positive Demeanor
  • Presentation

Interpersonal Skills

  • Team Work
  • Interpersonal Skills
  • Diversity Relations
  • Influence
  • Customer Service Orientation
  • Negotiating

Communications

  • Communication
  • English Language Proficiency
  • Writing
  • Listening
  • Applied Reading
  • Form, Report, and Log Completion
  • Telephone Etiquette Skills
  • Electronic Communication

Analytical Skills

  • Problem Solving
  • Decision-Making
  • Computer Skills
  • Learning
  • Arithmetic Computation

Organization

  • Detail Orientation
  • Multi-Tasking
  • Time Management

Physical Abilities

  • Visual Acuity
  • Work Conditions
  • Manual Dexterity
  • Hand-Eye Coordination
  • Agility
  • Stamina


Maintenance and Repair

  • Energy Conservation
  • Pneumatic/Electronic Systems and Controls
  • Electrical

Tools and Equipment

  • Personal Protective Equipment
  • Hand/Power Tools
  • Machine and Motor Equipment

Administration

  • Maintain Files and Records

EVALUATION PROCESS

By Whom: Chief Engineer & Head of Loss Prevention

Frequency: Bi annual/Annually

Criteria: Accuracy, timeliness, attitude and overall performance

Standards: Quality/quantity of work reliability/dependability

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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