Lead Network Engineer/Architect in MVW Headquarters at Marriott Vacations Worldwide

Date Posted: 11/7/2024

Job Overview

Job Description

Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Job Summary

Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems. Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects. Performs capacity planning to predict usage trends for upcoming hardware/software needs. Makes recommendations to management for systems and supporting infrastructure purchases. Participates in assigned projects. Manage a team of Senior Systems Engineers. Coordinates and evaluates data circuit orders and reviews monthly billing for discrepancies.

Expected Contributions

•         Manage a team of Network Architects with day-to-day and long-term tasks.

•         Juniper experience strongly preferred.

•         Set priorities and goals for the team and individuals.

•         Provide constructive feedback to team members.

•         Provides Level II and Level III technical support and administration for network-based operating systems such as Cisco IOS, Juniper Junos, F5 load balancer, and Infoblox NIOS (8+ years of experience).

•         Provides Level II and Level III technical support and administration for Routing and Switching (8+ years of experience).

•         Provides Level II and Level III technical support and administration for network load balancing (8+ years of experience).

•         Provides Level II and Level III technical support and administration for DNS and DHCP (8+ years of experience).

•         Develop, define and create best practices processes for Network infrastructure, Data Circuit technologies and Wan design.

•         Participate in a regular on-call rotation to provide 24/7 support.

•         Works with all IT teams to develop solutions and provide knowledge domain expertise.

•         Designs and administers security practices to meet various regulatory and policy requirements.

•         Acts as subject matter expert for all Network.

•         Acts as subject matter expert for all Load balancer related activities.

•         Acts as subject matter expert for all DNS and DHCP related activities.

•         Acts as subject matter expert for all Wireless, Circuit, and Wan designs.

•         Resolve customer incidents and problems rapidly.

•         Lead advanced troubleshooting efforts.

•         Coordinate & participate service/support needs with vendors, technical support, application support, infrastructure support.

•         Follow best practices for supported technology.

•         Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.

•         Develop documentation and train Level I technicians.

•         Works within MVW change and release policies when implementing changes.

•         Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for:

- Uptime

- Stability

- Performance

- Quality

•         Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.

•         Troubleshoots advanced problems within all areas of IT.

•         Participates on projects requiring Networking solutions.

•         Develop automation scripts and custom scripts for support, monitoring and metrics gathering.

•         Assess risks and recommended enhancements or alternatives.

•         Open, track and report on data circuit outages.

•         Develop relationships with circuit providers for escalation paths.

•         Asist with circuit orders and monthly billing reviews.

•         Other duties as assigned.

Candidate Profile

Education

•         BA/B S technology or related degree or equivalent technical certification and experience

Related Work Experience

•         8+ years’ work experience in a similar network engineering position

•         8+ years’ work experience in technical troubleshooting

•         Prior management of a technical team

•         Cisco and/or Juniper certifications strongly preferred

Skills and Attributes

•         Technical Infrastructure

•         Technical Specialization Technical Integration Customer Service Orientation

•         Global Orientation

•         Project Management

•         Analytical Ability

•         Problem Definition and Resolution

•         Creativity

•         Communications (Listening, Persuasiveness, Oral, Written) Leadership (Impact, Involvement, Change Management)

•         People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)

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#LI-JC1

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Requirements

#US Corporate

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