Junior Marketing Manager II - Roadshow & Outreach at Marriott's Bali Nusa Dua Gardens with Marriott Vacations Worldwide - Career Site

Date Posted: 9/12/2017

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Assists the Marketing Manager with managing day-to-day activities related to Roadshows & Outreach. Aids in the development of the overall competence and performance of the marketing workforce. Assists the Marketing Manager in various activities including recruiting, selecting, training, motivating, rewarding, coaching, managing conflict, and managing the performance of marketing executives. Helps analyze data and reports in order to monitor tour flow and team/unit performance. Under supervision of and at the direction of the Marketing Manager, develops, recommends, and implements solutions to increase the number of tours generated. Builds and maintains relationships with sales management and the sales force. As needed by the Marketing Manager, communicates marketing strategies and solutions to the sales force. Assists the Marketing Manager with other duties as directed.

CORE WORK ACTIVITIES

Developing and Executing Marketing Strategy

  • Helps develop and implement strategic plans to include budget considerations, site goals, and forecasts for appropriate activities.

Developing Programs for Generating Traffic Flow/Business

  • Coordinates with marketing operations and other site marketing programs on new initiatives to increase production in channels.
  • Helps develop strategies and incentive programs to meet or exceed budgeted numbers.
  • Identifies trends when production is not meeting budget expectations and implement solutions.

Maintaining, Analyzing, and Communicating Key Reports

  • As directed by Marketing Manager, uses reports on individual and team production performance (e.g., Confirmations-Experiences per guest, volume-per-guest [VPG], close rate, employee satisfaction, Regional Customer Experience Report, Site Daily Flash).

Managing Relationships External to Marketing

  • Builds and maintains relationships between sales management and the marketing department to ensure there is a clear understanding of eligibility requirements or details of participation for generating tours.
  • Shares marketing information and strategy with sales force.
  • Builds partnerships with resort operations, hotel linkage, OPC vendors, etc, where applicable.

Managing and Developing the Marketing & Sales Workforce

  • As directed, prepares for and conducts team meetings.
  • Helps the Marketing Manager measure the performance of marketing executives/team leaders against goals and hold them accountable.
  • Provides one-on-one coaching and mentoring to team associates.
  • Rewards and recognizes associate performance (e.g., way-to-go letters, personal bests, top three per channel, top VPG, attendance, special contribution, top three total packages).
  • Motivates associates to increase production and performance (e.g., through contests, Special Performance Incentive Funds [SPIFs], motivational e-letters).
  • Observes and identifies associate areas of strength and development opportunities (e.g., through ride-alongs, shadowing, monitoring).
  • Provides on-call support to associates when not on site.
  • As directed by the Marketing Manager, seeks and reviews Marketing & Sales best practices/publications and uses this information to train/coach associates to increase production.
  • As directed by the Marketing Manager, provides information used in formal performance reviews and uses this information to create individual development plans, career paths, and promotion development plans.
  • Identifies and responds to the needs/questions/issues (both work and non-work related) brought forth by team associates.
  • Mediates team conflict.
  • Monitors standard practices and develops amendments to standard practices as directed by the Marketing Manager.
  • As directed by Marketing Manager, delivers and coordinates various training programs.
  • Helps develop and review policies and procedures pertaining to work flow, lead distribution, reward, recognition, and discipline.
  • Creates an awareness and understanding of policies and procedures for conducting business (e.g., Flight Plans, Local Standard Operating Procedures).
  • As needed, participates in selection processes (e.g., interviewing).

Contributing to the Management of the Enterprise

  • Understands and abides by state and federal regulations around marketing activity (e.g., state marketing matrix, national Do Not Call registry [DNC]).
  • Updates plans and actions to prepare for management meetings.
  • Orders, stock, track, and replenish all marketing collateral and supplies.
  • Performs other duties as assigned.

 

Candidate Profile

Education and Experience

Education

  • High School diploma or GED, or 2 years of equivalent work experience; minimum 2 years' experience in a similar position

Related Work Experience

  • One-year related experience

Others

  • Work in close contact with the general public in Marketing & Sales situations that require strong communication and customer service skills
  • Demonstrate openness to adapt to different cultural contexts based on location
  • Travel 20% to 50% of the time
  • Must be willing to work weekends and holidays as required by business needs

 

Competencies, Basic Skills, Personal Characteristics

Leadership

  • Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing the organization in alignment with its values.
  • Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

Building and Contributing to Teams

  • Driving for Results - Planning and supporting the development of individuals' skills and abilities so that they can fulfill current or future job/role responsibilities more effectively.
  • Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
  • Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Generating Organizational Talent and Capability

  • Organizational Capability - Understanding and leveraging associate talent and capabilities to meet work needs; supporting the attraction, selection, and/or retention of associates in order to achieve department and business objectives. Diagnoses capability needs; recruits and evaluates potential employees; emphasizes retention; champions talent management.
  • Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Personal Expertise

  • Applied Learning - Seeking out and making the most of learning opportunities to improve performance of self and/or others. Actively seeks and participates in learning activities; gains knowledge, understanding, and skill; applies knowledge or skill; welcomes performance feedback.
  • Business Acumen - Understanding and utilizing business information (e.g., Associate, Guest/Customer Satisfaction, Financial Performance) to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Basic Competencies

  • Functional Job Family Competencies
  • Job Specific Computer Skills - Using computer hardware and software specific to job (e.g., MARSHA, PMS, SFA, NGS, Delphi, Point of Sale, HR technology).
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Sales Coaching - Providing timely coaching, guidance, and feedback to help others excel on the job and meet key accountabilities.
  • Marketing & Sales - Knowledge of Marketing & Sales concepts including principles and methods for showing, promoting and selling products or services as well as marketing strategies and tactics.
  • Marketing & Sales and Operations - Ability to understand the business needs and basic concepts of Marketing & Sales and Resort Operations in order to build a positive and collaborative working relationship.

 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.