Human Resources Generalist in MVO MVC Los Sueños at Marriott Vacations Worldwide

Date Posted: 3/15/2023

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Position Summary

As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Job Summary

The Human Resources Generalist (‘HRG’) will report directly to directly to the Area Director of Human Resources (Caribbean & Costa Rica) and is responsible for managing, assessing, and reviewing all human resources activities including compensation, work environment, associate relations, compliance, Costa Rica’s Labor Law, Social Security matters and interpretation of site and company Human Resources policies and procedures. The incumbent contributes a high level of HR generalist knowledge with specialization in Associate Relations. This position will assist Area Director of Human Resources and/or any corporate departments in the preparation and execution of investigations and hearings, as well as consult with the other regional HR staff on Costa Rica labor related issues. The incumbent will generally work with considerable independence ensuring Work Environment programs and processes are effectively implemented to accomplish objectives in alignment with broader business objectives and strategies. It is expected for this position to comply with all administrative and reporting requirements by Costa Rica’s employment laws and support all HRIS and payroll systems from a Costa Rica standpoint. The Human Resources Generalist may occasionally support human resources initiatives and projects in the geographic area in the CALA region.

Expected Contributions

  • Performs more complex quantitative and qualitative analysis for business processes and/or projects. Often manages small projects, business processes or parts of larger ones.
  • Responds to, solves, and makes decisions on more complex/non-routine business requests with limited to moderate risk.
  • Responsible for own work and contributing to team, department and/or business results. May direct work of non-management staff.
  • Assists more senior associates in achieving business results by:
  • identifying opportunities to enhance the effectiveness of business processes.
  • providing training and technical guidance to less senior staff, where appropriate, and serving as point-of-contact for problem resolution.
  • participating in setting department operating plans.
  • recognizing and celebrating team successes.
  • achieving results against budget within scope of responsibility.
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.

Specific Expected Contributions

Strategic Human Resources

  • Provides liaison and consulting services to all levels of management and associates, interpreting and defining Division and Human Resources policies and procedures to ensure/enforce compliance.
  • Develops, plans, and carries out all local policies and procedures relating to all phases of Human Resources.
  • Analyzes and reviews statistical data and reports to identify and determine causes of turnover and retention within the workforce, and develops recommendations/improvements to management, as well as improvements to employment policies, processes, and practices.
  • Assists site leadership in the planned development and reinforcement of organizational strategies, structure, and processes.
  • Works with site management to identify current and future weaknesses and strengths; problems and concerns; job satisfaction and productivity.
  • Works with all levels of management on-site to ensure organizational competence and performance management.

Talent Acquisition (Caribbean and Costa Rica region)

  • Ensures compliance with company employment policies & procedures for Costa Rica in addition to fulfilling Labor Law requirements for employment.
  • Point of contact for Talent Acquisition COE for Caribbean and Costa Rica region
  • Partner with the regions HR Coordinator/Partner to post and fulfill
  • Provides Talent Acquisition COE with staffing updates, assists in obtaining approvals for hiring exceptions, and provides COE with applicant eligibility and rehire status.
  • Leads and propose action plans to increase candidate pipeline for the Caribbean and Costa Rica market
  • Coordinates talent acquisition campaign and efforts by market leveraging synergies and market specificities.
  • Elaborates and update TA collateral according to business and market needs in accordance to company guidelines
  • Cascade Corporate TA programs and actions as applicable making recommendations and adjustments to comply with local regulations and market needs
  • Produce and report TA metrics based on company requirements and business needs.
  • Remains current on TA region regulations and labor legislation in order to ensure and fair application and compliance of MVW and local regulations.


  • Advises and recommends to all levels of management appropriate compensation actions/adjustments to attract, retain and motivate employees.
  • Partners with Area Director of HR and Compensation COE on issues relating to wage parity/analysis.

Work Environment

  • Manages & maintains positive associate relations.
  • Participate in and support Positive Work Environment (PAR) training, labor/employee relations-related
  • Coach and advise management on Work Environment issues.
  • Ensure and guide communication of site rules and regulations, the progressive discipline policy, Associate Resource Line, Business Integrity Line and the Guarantee of Fair Treatment.
  • Assist Area Director of Human Resources in research and preparation of employment lawsuits for corporate and outside counsel.
  • Partners with Area Director of Human Resources and Corporate Counsel on matters at Labor Boards.
  • Provides liaison and consulting services to all levels of management and associates interpreting and defining established policies and procedures.
  • Consults and reviews grievances processed through various grievance programs, and handles investigations and analyses required to prepare company answers and resolutions to such grievances.
  • Handles all legal tasks regarding terminations, annulments.

Associate Relations

  • The HRG should be proactive in all areas of Associate Relations.
  • The HRG will review Engagement Survey scores for all sites in market, provide analysis, and will schedule visits as needed to area sites addressing any improvement plans to mitigate issues being escalated through the Business Integrity Line/Guarantee of Fair Treatment lines.
  • Where possible the HRG should be aware of any issues relating to Associate areas at any site which might impact associate well-being (e.g. the Associate break-room/the Associate entrance).
  • The HRG is responsible for the on-site life cycle of the Engagement Survey and the associated action planning. In addition, they are responsible for overseeing the improvement of those sites and departments who fail to meet the minimum standards in any portion of the lifecycle and/or the associated metrics.

Leaves under Social Security Institute (IMSS)

  • SME for Social Security leaves and partners with F&A / Payroll when appropriate.
  • Supports and partners with F&A / Payroll on-site have systems in place to record absences, time-off requests and shift turndowns.
  • Assist in preparing documentation for hearings, as necessary.


  • Reviews adherence to local Labor Law as it relates to compensation and other legal requirements.
  • Ensures site compliance with all applicable MVW policies, procedures, and
  • Remains current on government regulations and legislation in order to manage the associate relations program to ensure/enforce consistent and fair application and compliance of MVW and local regulations.

Talent Management

  • Conducts impromptu one-on-one trainings as needed during site visits.


  • Remains current with new labor legislation, court decisions and government regulations in order to keep abreast of legal developments.
  • Maintains a good business relationship with all legal/government institutions.
  • Performs any reasonable request as assigned.

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience. College degree and/or relevant experience generally required.

Specific Candidate Profile


  • Bachelor’s degree in Human Resources, Business Administration, or similar discipline or related experience.


  • Two to three years of progressive HR Generalist experience.
  • Experience in a remote work environment preferred.
  • Experience as a generalist in all aspects of Human Resources, including Compensation, local Labor Law, and Compliance, Talent Management and Talent Acquisition, with significant experience in Associate Relations/Work Environment issues
  • Experience in Vacation Ownership, Hospitality / Tourism or Vacation Ownership Sales and Marketing preferred.
  • International PHR or SHRM – CP certification preferred.

Skills & Attributes

  • Proven ability to apply excellent written and verbal communication skills.
  • Proven ability to collaborate and resolve issues and influence without position authority.
  • Proven ability to function as a team player who works with a high degree of independence and credibility, and professionalism.
  • Proven ability to quickly build rapport and trust.
  • Proven ability to provide strong coaching and influencing skills.
  • Proven ability to maintain a high degree of confidentiality and integrity in dealing with sensitive information.
  • Develops and maintains effective relationships with a broad group of stakeholders in order to foster trust and influence key decisions.
  • Proficiency with Microsoft 365 products, including Word, Excel, PowerPoint, and SharePoint.
  • Analyzes and assesses situations to find effective solutions; creative problem solver; engages in fixing the problem; makes decisions using data.
  • Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies and procedures and concurrent complex tasks.
  • Delivers result under difficult conditions and demonstrate balanced judgment under pressure.
  • Makes decisions in a timely manner, sometimes with incomplete information, ensuring all deadlines are met.
  • Possesses strong organizational skills and ability to manage multiple tasks developing and using systems to organize and keep track of information.
  • Integrates and balances priorities, work activities and resources for the benefit of multiple key stakeholders.
  • Ability to be an active learner enhancing professional and business growth through the acquisition of knowledge and experiences; proven ability to challenge organizational norms and accepted thinking to improve effectiveness.
  • Knowledge of principles and practices of human resources management.
  • Evaluates and remains current of business trends and HR trends to modify strategies.
  • Ability to prepare written reports, correspondence, and presentations to site leaders as required.
  • Experience building local community relations to enhance overall human resources business operations.
  • Knowledge of information technology, including hardware and software applications, used in the Human Resources function.
  • Must be fully bilingual in English and Spanish, conduct business in both languages seamlessly.
  • Demonstrated ability to seek out and implement process improvements.
  • Achieves results with minimal supervision.
  • Demonstrates self-confidence, energy, and enthusiasm.
  • Understands how to manage in a culturally diverse work environment.
  • Ability to interact with all levels of associates and management.
  • Ability to travel Domestic / International as needed.
  • Manages time well and works in a fast-paced, rapidly changing, and stressful environment
  • Controls group or inter-personal conflicts effectively.
  • Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned office equipment, and other duties as assigned.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture


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