Holiday Counsellor in Interval International Singapore at Marriott Vacations Worldwide

Date Posted: 11/25/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Interval International is a global leisure company with a network of over 3,200 resorts in over 80 countries and offers high quality accommodation and leisure products through its offices in 13 countries.  The role will be based in our modern offices in Raffles Place, Singapore.

The Job

As a holiday counsellor your primary responsibility will be to handle incoming calls from Interval International’s Japanese membership base and fulfilling their holiday requirements through the promotion and selling of our leisure products. As well as servicing our Japanese membership base, you will also be servicing English speaking members. Responsibilities will include:

  • Identifying the “holiday experience” required by our members and aligning availability to that experience, offering similar alternatives where necessary.
  • Promoting all company products and services to maximize sales opportunities.
  • Processing bookings.

The Person

To be successful in this role highly developed sales and customer service skills are a pre-requisite. In addition, you will have:

  • Japanese (mother tongue) and English language skills are essential.
  • Any other Asian language is desirable. 
  • Good communication skills.
  • An excellent telephone manner.
  • First class influencing skills.
  • The ability to use multi-application software and reservations systems.
  • Sales and/or call centre experience; travel industry sector experience is desirable.

The Hours

  • 40 hours per week, Monday to Friday
  • Shift between the hours of 7.00am and 6.00pm

The Package

  • Salary:        S$2,750 per month plus a S$800 per month language premium
  • Incentive:  Circa S$1600 based on sales and targets being met with opportunity for 30% more through bonus targets being met.
  • Benefits:    Free holiday accommodation*; Enhanced holiday benefits which increases to 24 days per year with service; medical insurance*.


                *After probation as per prevailing policy.



The company is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.