Guest Services Associate in Ilikai Hotel & Luxury Suites at Marriott Vacations Worldwide

Date Posted: 7/9/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

SPECIFIC DUTIES:
•    To report to work on time and in uniform, properly groomed with appropriate name tag.
•    Check in and out all guests as courteously and efficiently as possible.
•    Post all charges correctly to guest accounts and/or hotel accounts during shift.
•    Count bank at the beginning and end of the shift, balance all departments and make deposit with completed accuracy.
•    Accurately handle the basic functions of PBX and the front desk such as checking guest in and out, taking and forwarding messages, directing reservation calls, and room blocking.
•    Responsible for knowledge regarding groups, VIP's, transients, special events.
•    Serve as an unending informational source for all hotel guests.
•    Show rooms and hotel facilities to guests and potential guests as requested by management.
•    Check bags for guests who wish to store them.
•    Read daily departmental emails.
•    Monitor lobby for non-hotel guests.
•    Explain hotel facilities.
•    Responsible for keeping necessary supplies on hand by informing the Front Office Manager/Supervisor of Front Desk needs.
•    Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance.
•    Encourage to visit local attractions, take tours and be familiar with hours of operations.
•    Take reservations.
•    Use time clock to punch in an out as required.
•    Attend necessary meetings
•    Resolve guest problems and complaints
•    Perform other related duties as requested by Management.
 

PHYSICAL REQUIREMENTS:
Physical Activity / Frequency

Sitting / Occasional
Walking, climbing stairs / Occasional

Crouching, Bending, Stooping Reaching / Frequent
Grasping / Constant
Pushing, Pulling / Occasional

Near Vision / Constant
Far Vision / Frequent

Hearing / Constant

Talking / Constant
Lifting/Carrying (5 lbs.) / Occasional: up to 50 lbs.
 

SPECIFIC JOB KNOWLEDGE. SKILL AND ABILITY:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
•    Excellent oral and written English communication skills
•    Ability to communicate effectively with Management.
•    Excellent organization skills.
•    Ability to work well under deadline pressure.

QUALIFICATION STANDARDS:
EXPERIENCE: Adaptable experience with travel industry reservation systems and hotel property management systems essential, standard Microsoft Office tools essential, knowledge of database system development preferred.

LICENSES OR CERTIFICATES: None required.

GROOMING: All team members must maintain a neat, clean and well-groomed appearance.

NOTICE: Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.




Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture