Guest Services Assistant in Bali at Marriott Vacations Worldwide

Date Posted: 9/22/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

JOB SUMMARY

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guest come to gallery on Qualification.

JOB SPECIFIC TASKS

  • Support a team to make sure arrival date & preview date are same with company system
  • Make Pre-Arrival call or email to confirm arrival date & preview date
  • always coordinate with activation team for any changes arrival, preview or room upgrade.
  • update information to GRA/gallery regarding meet & greet on check in process
  • provide passport form to guest on check in process or preview time
  • welcoming guest on arrival & requalified to ensure all data valid
  • make friendly reminder call to make sure preview on time
  • provide information area & facilities, make sure guest on satisfaction.
  • anticipate guest needs & build the rapport with guest
  • address guest complain & escalate to manager when needed.
  • Ensure Compliance with health & quality standards

CANDIDATE PROFILE

  • Minimum of one (1) year of experience in administrative, data entry or a related field.
  • Proficiency in English (additional language required for certain positions)
  • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manage multiple priorities, and be a self-starter.
  • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
  • Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

  • Learning

Administration

  • Organization

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Presentation

Communications

  • Listening
  • Communication
  • English Language Proficiency
  • Applied Reading

Interpersonal Skills

  • Diversity Relations
  • Teamwork
  • Interpersonal Skills

CHECK OUT OUR SIMILAR JOBS

  1. Administrative Jobs
  2. Bookkeeper Jobs

Sign Up for Job Alerts

Take the first step in charting your own course by joining our Talent Network. It’s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.

Dash
Virtual Assistant
Hello, I am Dash, your virtual recruiting assistant
toggle chat overlay toggle chat overlay