Guest Relations Officer in MVO MVC Tokyo M&S at Marriott Vacations Worldwide

Date Posted: 4/14/2024

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

*Work location for this position will be Maihama

JOB SUMMARY                                                                                                             

   Reporting to the Assistant Sales Manager, the incumbent will work at the Tokyo Sales Gallery and receive guests arriving

   to attend the sales preview. He/she will also be responsible for guest check-in, customer service, guest confirmation, gift

   distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.

 CORE WORK ACTIVITIES                                                                                                             

Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times. Ensure that all cash operation accounts are regularly checked and audited, and any discrepancies are immediately reported to the Finance department and Sales Manager. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times. Manage vouchers' count and inventories. Managing inventories and ordering and invoices of items in Gallery. Closing of manifest in OTM. In charge of line order. Completing reports required for sales operations.



Tertiary education is desirable though not an essential requirement

Related Work Experience

Previous experience in an administrative and supervisory capacity preferably with hospitality

Supervisory Experience

Supervisory capacity preferably with hospitality


Must be available to work on mid-week days (late afternoons and evenings) as well as both weekend days and public holidays as required

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

Job Requirements

#AP/EME Sales & Marketing


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