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Front office trainee in Marriott's Marbella Beach Resort at Marriott Vacations Worldwide

Date Posted: 3/8/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

 

MARRIOTT VACATION CLUB INTERNATIONAL

JOB DESCRIPTION

JOB TITLE: FRONT OFFICE AND CONCIERGE TRAINEE

DEPARTMENT: FRONT OFFICE

OVERALL RESPONSIBILITIES:

To learn all general service and technical skills required, to reach a working level that will allow the trainee to work independently with guests at reception.

To assist guests efficiently, courteously and professionally in all Front Office and Concierge related functions. To maintain MVW's high standard of service and hospitality at all times.

WORKING RELATIONSHIPS:



Reports to: Supervisor/Ass. FO Manager Manager/Front Office Manager

Supervises: N/A

Interfaces: Customers, suppliers, Heads of Departments, MVCI Associates



ESSENTIAL JOB FUNCTIONS:

  • • Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
  • • Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
  • • Read the emails, to keep updated on all current information.
  • • Always use the correct telephone etiquette.
  • • Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
  • • Maintain a high standard of personal hygiene and wear proper uniform at all times.
  • • Ensure the cleanliness and neatness of the lobby and office.
  • • Understand the resort fire and safety procedures.
  • • Handle guest complaints in a professional and hospitable manner.
  • • Report any unusual occurrences to the MOD, Front Desk Manager or Department Manager.
  • • Adhere to all company policies and procedures.
  • • Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
  • • On a daily complete the credit check according to the company procedure.
  • • Give directions and help plan holidays of our guests on site
  • • Assistance in searching new providers for golf, excursions, car rental etc
  • • Produce promotion for activities, excursions etc and maintain promotion (boards, frames etc) updated and in good condition.



JOB QUALIFICATIONS:

  • Tourism certification.
  • Fluent in Spanish and medium English level. Other European languages a plus.
  • Excellent hospitality skills.
  • Basic accounting skills.
  • • Well organized, good team player.

PHYSICAL JOB REQUIREMENTS:

  • • Maintain a neat and professional appearance at all time.
    • • Frequent bending, kneeling and stooping, lifting up to 15kg, climbing ladders and up to 5 floors of stairs
    • • Good visual observation.
      • • Long standing hours.
  • § Perform other duties as required to meet the needs of the department or as instructed by Management.


• Stress resistant

  • Good communication skills
  • Flexible (working hours)
  • Standing long hours.

OTHER:

  • Be punctual and wear the name tag and uniform at all times during working hours.
  • Perform all tasks in a timely manner ensuring all deadlines are met.
  • Perform other related tasks as assigned by management.
  • Comply with MVW polices and procedures.
  • Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
  • Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and maintain a constructive rapport with all associates and customers.
  • Maintain computer systems knowledge (MS Office, e-mail etc)
  • • Work with all MVW colleagues as a team, supporting the needs within that team and those of the business at all times.

 

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.