Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Overall Responsibilities
- To serve as a support to all the associates in the Financial Services Department
- To provide analysis on overdue loan and maintenance fee account reports on a regular basis or as requested
- To ensure all revocation processes are followed and signed off and all timelines are met
- To work with management to establish realistic and challenging goals, and to identify any trends of errors or training needs for the associates.
- To use Standard Operating Procedures of the Marriott Vacation Club International, Marriott Corporation Standard Operating Procedures, and any Local Standard Operating Procedures as a guide to the standards and practices which are to be followed by all associates in this department and discipline so that questions may be correctly answered, problems may be resolved, and compliance with all laws and company policies may be insured.
- To understand and support the Marriott Vacation Club International Vision “To be the preferred provider of vacation ownership and personalized vacation experiences.”
- To contribute to the success of the vision by being a source of influence to the vision and MVCI.
- To maintain a tradition and attitude of having the desire to provide excellent service to all customers and associates in the company which will, in turn, support their efforts to provide excellent service to customers and to other associates of the operation.
- To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport. To be willing to train and to instruct other members of the department and the operation by passing along skills and information to assist them in their development and advancement.
- To provide feedback to associates and managers for development, training and process improvement needs.
- To strive to become an independent associate, able to analyze problems and to formulate plans to overcome challenges.
- To get work done quickly with a high degree of quality.
- To make sound and logical decisions and to choose appropriate courses of action based on the parameters of the situation at hand and to use the problem-solving tools that are available through the Total Quality process.
- To help create an ongoing effort to improve the whole Financial Services and Customer Service Department through personal action and by contributing ideas to support the improvement effort. To understand the financial services Dept as a business and to be familiar with any profit objectives and the relationship between this departments budget and budgetary goals and those of the customer services department To assist and cover the service support role at every opportunity including the monitoring of the F/S support inbox To assist in the preparation of annual details for the management or boards of each resorts as and when requested Deal with all escalated calls Deal with all re-instatement queries and re-instatements where applicable
- Assist in the provision of details to the legal department and auditors as and when required Ensure all reports are signed off and filed on a monthly basis Provide updates to senior management at weekly meetings
Job Qualifications:
- Strong and experiences background in financial and customer service. Minimum of two years experience
- Strong knowledge of personal computer programs/applications. Excellent knowledge of Excel and its applications including formulae’s Outstanding interpersonal skills.
- Solid written/verbal communication skills
- Fluency in English in both verbal and written is a requirement
- Effective organizational skills Work on a Hybrid basis
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
