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SHIFT - 2nd Shift / Evenings
JOB SUMMARY
Primarily responsible for floor supervision within the restaurant. The Captain’s job is to motivate and mentor staff’s wine knowledge, inspire, and delight our guest and commit themselves to fostering an environment of excellence in food, wine, and service.
CORE WORK ACTIVITES
- Resolving guests’ issues, making menu suggestions, delivering food and drinks tables, describing the dishes to the guests, recommending wine selections, overseeing service staff, monitoring guest satisfaction, and maintaining the flow of service throughout the dining room.
- Understand and perform job duties to the expectations of Mugen and the Restaurant Service, Food, Beverage, and Wine manuals.
- Oversees and assists the entire front of house team with all elements of service. Takes ownership of their station, knowing the names and preferences of their tables, greeting, seating, running, bussing, re-setting etc.
- Executes and facilitates service in cooperation with other Captains, Sommeliers, and Managers. Facilitates the communication between the Front of House and Back of House.
- Opens and closes the restaurant. Checks the completion of all opening and closing side work. Assists in staff tip distribution and daily Mugen logs.
- Describes dinner features as needed, including menu changes and daily additions. Answer any questions about the menu, specific food items, the wine list, or any other inquiries the guest may have. Understanding orders and communicating dietary restrictions, food allergies etc.
- Follows through and communicates with Management team/Chef on VIP procedures and special requests.
- Conducts continuous training with service team and provides complete training for all new hires. Teaches the duties of each position, the disciplines in this manual and the standards of Mugen.
- Participate in Pre-Shift meetings and learn new menu items.
- Assists the Chef in expediting the food to the dining room. Ensure that all food and products are consistently prepared and served according to the restaurant’s standards.
- Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
- Fully understands and complies with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant employees and guests.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Perform other reasonable job duties as requested by Supervisors.
Job Qualifications:
- 3-4 years of fine dining leadership experience. Knowledge of service and food & beverage, involving at least 5 years of dining room experience and thorough knowledge of fine dining, service procedures, and functions.
- Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems. Familiarity with Microsoft Office Suite of products and strong financial acumen.
- Must be minimum age to serve alcohol.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
