This site uses cookies. To find out more, see our Cookies Policy

F&B/Market place trainee in Marriott's Marbella Beach Resort at Marriott Vacations Worldwide

Date Posted: 5/3/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott's MarbellaBeach Resort

Job Description



F&B Student and market place



 



Department: Food & Beverage

Reports to: F&B Supervisor

Job Summary:

The student must provide friendly, efficient service of food and beverages desired by guests and then collecting accurate payment.

Overall Responsibilities:

Serve food and beverages while maintaining the highest quality service standards and hospitality for all guests. The server has to maintain the work area and equipment in a clean and operational status, complying with Marriott's standards of food handling and food service at all times.

JOB REQUIREMENTS:

Qualification Standards:

- Previous F&B experience is a plus

- Experience in a hotel or related field preferred

- English is required

- Exerting up to 20 kg of force occasionally and/or up to 9 kg of force frequently or constantly to lift, carry, pull, push or otherwise move objects

Profile of qualifications:

Good communication skills, outspoken, enthusiastic, open-minded, polite, warm friendly with a natural smile, calm, professional disposition, responsible, self confident, good organisational skills, presentable appearance, team player, able to entertain, able to work under pressure, reliable, dependable, honest, flexible and a positive attitude which reflects the passion to create incredible vacation experience

Essential skills:

- Hospitable and outgoing mentality

- Good communication skills

- Service and detail oriented

- Accurate

Tools & Equipment:

Any tool or equipment will be supplied by Head Department

Functions & duties:

  • Approach every guest and associate in a friendly, service oriented manner
  • Maintain regular attendance in compliance with the Marriott standards, as required by scheduling will vary according to the needs of the hotel
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working
  • Comply at all times with the Marriott standards and regulations to encourage safe and efficient hotel operations
  • Check work place assigned to you prior to opening for proper set up and cleanliness
  • Handle station assigned to you, do not leave the floor except with permission of your supervisor
  • Be knowledgeable of all menu items, their garnish, contents, preparation methods and prices
  • Be prepared to answer any guest question about the menu in a direct, concise way
  • Know use records
  • Be aware of daily specials and '86' items
  • Smile and greet guest upon arrival
  • Speak to guest in a warm, friendly and courteous manner. Use their name as often as possible
  • Avoid slang and hotel jargon
  • Serve guest order promptly and according to service standards
  • Be able to operate the point of sale equipment (Micros). No voids or deletes, reprints of checks etc. without management approval
  • All food and beverage orders must be pre-rung in the Micros. No F&B items must be given out without a check, once the student is trained how to use the system
  • Follow guest order procedures as trained . Repeat guest order at all times
  • Know proper beverage, liquor and wine service
  • Buss all tables with attention to following areas:

- Table top dry and non sticky

- Pick up litter

- Ashtrays clear and clean after max. 2 butts and after each table service

- Table accompaniments reset and clean according restaurant procedure

- Maintain two clean side towels at all times. One should be damp for cleaning table tops and a dry towel for wiping chairs

  • Proper bussing procedures

- Glassware will not be stacked in glassware

- All silverware will be flat on tray, not dishes

- All condiments are returned to their proper place in side stands or aisle

- All soiled ashtrays will be replaced with clean ashtrays taken to utility, never empty the ashtray at the table

- Trays to be well balanced

- Always back trough doors, never kick

- Always stop when someone crossed your path, be alert to everyone

  • In case of guest complain use the P.L.E.A.S.E.D. process to do everything in your response procedure to ensure that the guest is delighted.
  • Understand empowerment principles to ensure guest satisfaction. Think of creative ways to say YES
  • Gather and implement all tools for running shift, e.g. pen, wine opener and lighter
  • Ensure that all side work is done on daily basis
  • Make us of up selling and suggestive selling techniques to increase guest satisfaction and sales
  • The Student has to perform other duties as required

In addition to these functions, he/ she is expected to:

- Provide warm and friendly service at all times

- Practice safety standards at all times

- Understand the Guest Response procedures and report all complaints t AYS

- Attend department meetings

- Inform your manager if issues exist that you can't solve

- Adhere to the time set for meal breaks

- Be able to work all shifts, weekends and holidays

- Adhere to all Hotel policies and internal procedures

- Present a professional appearance at all times and comply with all grooming and uniform

standards

- Attend and participate at 15 Minutes pre-Shift Meetings every day

- Develop and maintain positive communication skills with peers, managers and all other

departments in the hotel

- Be flexible to assist other departments when needed with authorization from your manager

- Carry out all reasonable requests by management which he/she is capable of performing

- Other duties as required

Notice:

This hotel operates 7-days a week, 24 hours a day. All associates must realize this fact and be aware that at times it may be necessary to move you from your accustomed shift and/or rotate you over different departments and properties as business demands. In addition, this is a hospitality service driven business: therefore a friendly, hospitable personality must be projected at all times.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.