Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
Tour generation
- Dedicated to generating new tours via the Encore program
- Dedicated to generating new tours via the Return package program
- Dedicated to generating new tours by generating Virtual tours
- Responsible for Encore post sales process
- Present the Encore program in its entirety to the Tour no Sales
- Fill out the purchase form and get credit card authorization from customer.
- Ensure that customers leave with a good feeling about their experience.
- Perform necessary follow-up
- Maintain computer systems knowledge (Goldmine, Outlook, Word, and Excel).
Policies and Procedures
- Follow company and department policies and procedures.
- Protect the privacy and security of coworkers.
- Maintain confidentiality of proprietary materials and information.
- Ensure nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested.
Guest Relations
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Address guests' service needs in a professional, positive, and timely manner.
Communication
- Speak to guests and co-workers using clear, appropriate, and professional language.
- Talk with and listen to other employees to effectively exchange information.
Physical tasks
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club.
Working with Others
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees with tact, respect, diplomacy, and confidentiality.
Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.
CRITICAL COMPETENCIES
Analytical Skills
- Computer Skills
- Learning
- Problem Solving
- Decision-Making
Interpersonal Skills
- Customer Service Orientation
- Influence
- Teamwork
Communications
- Communication
- Listening
- Telephone Etiquette Skills
- English Language Proficiency
- Applied Reading
Personal Attributes
- Dependability
- Initiative
- Integrity
- Presentation
- Stress Tolerance
- Positive Demeanor
Organization
Administration
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
