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Data Entry Clerk in Call Center at Marriott Vacations Worldwide

Date Posted: 12/10/2018

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Job Summary

Back office support for a team of telemarketers from the call centre, especially for compiling and recording data in the spreadsheets and systems used to control tour production. Centralises this information in reports for management to monitor TM and overall call centre performance.

Job Specific Tasks

  • Back end Support a team of telemarketers from the call centre and local marketing.
  • Date entry for daily bookings using OTM system and sending email blast to clients.
  • Booking hotel reservations through Marsha system, updating voucher log, OTM notes for Finance tracking.
  • Charging using EBC system for packages, vouchers and any upgrades.
  • Maintain log record for charging, refund, voucher etc.
  • Maintain log record for different department daily bookings.
  • Handle monthly reports to managers for call centre booking result and performance.
  • Maintain good record/ filing system.
  • Updating new email blast as and when there are new promotions.
  • Updating OTM system for confirmation, cancellation or important notes to support sales gallery.
    • Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings.
    • Performs other duties as appropriate.

Candidate Profile

  • Minimum of one (1) year of experience in administrative, data entry or a related field.
  • Proficiency in Mandarin, Cantonese and English
  • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
  • Ability to work under pressure, manage multiple priorities, and be a self-starter.
  • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
  • Excellent organizational and attention to detail skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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