Job Description

Job Title:        Marketing Coordinator (IPC)

Department:    Sales & Marketing

Reports to:                  Director of Marketing & Creative Services EME  

Interfaces with:          Director of Marketing & Creative Services EME

                                    Customer relations Manager

                                    Independent Broker

                                    Sales executives

                                    Operations

                                    Customers

Position Summary

To efficiently generate qualified prospects staying at Marriott’s Village d’Ile de France to come to the MVCI Gallery for a sales presentation, to book clients on Virtual Sales presentations when requested, and to harvest owner referrals. To assist in the tracking of current marketing programs according to the standards and professionalism adhered to by the MVC Corporation.

Essential Job Functions

Through professional persuasion, generate qualified prospective purchasers to attend a Marriott’s Village d’Ile de France sales presentation. Qualify clients according to the “details of participation” of any given program. To also be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information tour (GI). Coordinate appointments with the Customer Relations Manager. Provide appropriate information to all clients with accuracy, attention to detail and product knowledge. Maintain a positive attitude with everyone you meet at your location. Develop a positive relationship with all staff and adhere to standard protocol as established by the General Manager. Locations must be clean, polished and tidy at all times, and the logbook/electronic diary at the location must be filled in whenever necessary. Provide creative suggestions for new programs or improvements to current marketing programs to maximize efficiency in sales/guest/owner relations.

Main Duties and Responsibilities

The responsibility of the IPC is to send in-house guests staying at Marriott’s Village d’Ile de France to the MVCI S&M Gallery  of this property for a 90-minute Sales Presentation. It is the duty of the IPC to contact the guests with the aim to build a relationship with them.

The IPC duties are to maintain contact with their allocated guests and include :

• To redact, prepare and send Welcome letters or E-mails
• To perform Welcome calls to set appropriate times to meet with their guests. Entice the guests to book a presentation in the Preview Centre/Sales Gallery.
• To distribute personalized invitations
• To suggest solutions/resolve issues to any problems or concerns guests may have prior arriving onsite or during their stay
• To follow up on problem resolution in writing as per MVCI standards
• To promote Marriott’s Village d’Ile de France, and MVC to the guests with the aim to book them in for a Sales presentation during their stay.

Ensure completion of all administrative duties in a timely manner liaising with the Sales & Marketing Customer relations Manager Ensure all allocated guests are contacted prior and during their stay. Keep the Customer relations Manager informed on extra steps made to help a guest with any issue he might have or when gifts are being offered. When a guest does not specify a particular date and time, the IPC will issue an open invitation and is responsible for maintaining constant contact with the guest to ensure that all is done to make an appointment for the guest at the Sales Gallery/Preview Centre. This includes a chase-up letter delivered to the guest’s apartment/villa and telephoning the guest to encourage them to visit the Preview Centre. IPC may also be asked to offer a virtual sales presentation to clients who didn’t have the opportunity to attend a presentation while onsite.

Area of Accountability:

• Assist new coordinators in making the transition to their new position. Act as a role model for new associates.
• Keep track of personal progress and goals. Expand knowledge of business and self- motivation by creating and studying books related to your work.
• Create positive team attitude as it applies to productivity and professionalism.

Job Qualifications:

• Public relations and marketing. Direct Sales experience an advantage.
• Must be organized, motivated, able to work unsupervised and a goal-orientated individual with excellent one-to-one communication skills.

• Must be willing to work flexible hours/days, including evenings and weekends

Other

• Fluency in English and French, Arabic is an advantage.

• Other languages are valued

• Excellent computers skills and knowledge (Excel, Outlook…)

• Excellent verbal and written skills

• Excellent organization skills

• Be proactive and a team player

• Be able to assist in any other areas and when required by business needs

• Complies with MVC Company policy, procedures, and protocols.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.