Coordinator Housekeeping and Engineering KNA in Marriotts St Kitts Beach Club at Marriott Vacations Worldwide

Date Posted: 7/26/2022

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Runs sold room reports, verifies room status, determines discrepant rooms, prioritizes room cleaning, and update status of departing guest rooms. Assists Housekeeping management in managing daily activities. Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Assists in the entering and reporting aspects of Asgard. Documents and resolve issues with discrepant rooms with the Front Desk. Prepares and distributes assignment sheets/workboards to Housekeeping staff. Records, monitors, and updates list of ‘Do Not Disturb' rooms. Ensures that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the ‘Do Not Disturb' list. Completes required Housekeeping paperwork. 


Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.




Safety and Security

  • Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identifies and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Uses proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Completes appropriate safety training and certifications to perform work tasks.



Guest Relations

  • Addresses guests' service needs in a professional, positive, and timely manner.
  • Assists other associates to ensure proper coverage and prompt guest service.
  • Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
  • Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Thanks guests with genuine appreciation and provide a fond farewell.




Communication

  • Speaks to guests and co-workers using clear, appropriate and professional language.
  • Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
  • Talks with and listens to other associates to effectively exchange information.
  • Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Provides assistance to coworkers, ensuring they understand their tasks.
  • Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.

Assists Management

  • Assigns and ensures work tasks are completed on time and that they meet appropriate quality standards.




Working with Others

  • Supports all co-workers and treat them with dignity and respect.
  • Partners with and assist others to promote an environment of teamwork and achieve common goals.
  • Develops and maintain positive and productive working relationships with other associates and departments.
  • Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

  • Complies with quality assurance expectations and standards.

Physical Tasks

  • Stands, sits, or walks for an extended period of time or for an entire work shift.
  • Enters and locates work-related information using computers and/or point of sale systems.
  • Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance.




Housekeeping Protocol

  • Completes required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  • Contacts Engineering, At Your Service (AYS), or Housekeeping office directly for urgent repairs.
  • Responds promptly to requests from guests, Front Desk, or At Your Service requests.
  • Requests preventative maintenance or non-urgent repairs using appropriate method (e.g., Hotline, Guestware, Asgard, MLR communication).
  • Documents and reports outstanding issues that need to be handled to the manager/supervisor after shift is complete.
  • Checks with the appropriate source (e.g., Housekeeping office, manager/supervisor) for additional assignments throughout the shift.
  • Identifies room assignments and type of cleaning required for each room based on codes listed on assignment sheets/workboards.




Housekeeping Coordination

  • Closes out house at the end of shift to ensure assigned rooms were cleaned, and communicate issues to next shift.
  • Verifies room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Communicates additions or changes to the assignment sheets to Housekeeping staff as they arise throughout the shift.
  • Assists Housekeeping management in managing daily activities of Housekeeping and Laundry.
  • Acts as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
  • Checks and resolves issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out but bags were found in the room).
  • Prepares and distribute assignment sheets/workboards to Housekeeping staff.
  • Coordinates VIP service to ensure VIP's needs are met throughout the stay.
  • Records, monitors, and updates list of ‘Do Not Disturb' rooms.
  • Runs reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
  • Documents discrepant rooms and submit to Front Desk, Manager, or Accounting.
  • Assigns rush rooms and rooms previously on the ‘Do Not Disturb' list to Housekeepers as they occur.
  • Communicates with Housekeepers throughout the day to ensure that vacant dirty rooms are cleaned by the necessary time.

Policies and Procedures

  • Protects the privacy and security of guests and coworkers.
  • Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintains confidentiality of proprietary materials and information.
  • Follows company and department policies and procedures.
  • Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Performs other reasonable job duties as requested.

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