Coordinator Customer Relations in Lahaina VSC at Marriott Vacations Worldwide

Date Posted: 11/22/2021

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Marriott Vacation Club®, a leader in the vacation ownership industry, is seeking motivated individuals with customer service and local area expertise to join our award-winning sales and marketing team. We are currently looking for driven individuals with outgoing personalities who are motivated to provide outstanding customer service. As a Guest Relations Coordinator, you will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.  

What's in it for you?

  • Hotel and resort discounts
  • Immediate 401(k) Company match up to 6%
  • Growth and development opportunities
  • Positive work environment  

What will you do?

  • Conduct pre-arrival calls to guests coming on a promotional package.
  • Engage with guests and provide elevated customer service by phone.
  • Effectively communicate the benefits of the guest's vacation package and confirm details.
  • Provide the highest level of service to suggest local attractions and restaurant recommendations  .
  • Provide effective problem resolution techniques if applicable  .

What are the requirements?

  • Enjoy talking with guests by phone
  • Excellent written and verbal communication skills
  • Local area knowledge  
  • Computer skills
  • Flexible schedule, including the ability to work weekends and holidays

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture