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City Experience Manager in MVC Pulse, San Francisco at Marriott Vacations Worldwide

Date Posted: 3/15/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

*Relocation Assistance Available


This fast-paced position will offer you the opportunity to engage with all guests helping them explore, taste, socialize, and experience the city in fun and enjoyable ways. This leader is responsible for leading and partnering with local vendors to curate local experiences, including walking tours, customized city experiences, and other events and activities both on and off property. Responsible for creating city recommendations and training the concierge, front office, and other team members on local experiences and offerings.


Education and Experience

  • High school diploma or GED; 3 years' experience in the recreation/health club operations or related professional area.


  • 2-year degree from an accredited university in Health Education, Physical Education, Resort and Restaurant Management, or related major; no work experience required.


Managing Team

  • Ensures all team members are well versed on events and activities at the property and throughout the Bay Area.
  • Administers and ensures associate adherence to corporate and local SOPs.
  • Strives to meet established goals of the property (e.g., owner/guest satisfaction, profitability, associate satisfaction, etc.).
  • Provides training to team members across various departments to ensure they are familiar with activities, both on property and throughout the local area.
  • Demonstrates knowledge and proficiency in all safety and emergency procedures.
  • Demonstrates knowledge and proficiency in the brand's accident prevention policy.
  • Fosters teamwork and communication among different departments.
  • Responsible for managing vendors for both on property activities & arranging off-property events and experiences.
  • Create local self guided tours as well as lead and/or partner with vendors for "live like a local" experiences.
  • Partner with vendors to provide fitness classes at the property or nearby.
  • Provide on site experience including, but not limited to: wine and chocolate tastings, coffee tastings, and other unique events with a local flair.

Developing, Coordinating, and Managing Property Events

  • Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of operation, points of interest and directions to points of interest.
  • Monitors and directs property activities for owners/guests.
  • Creates, organizes and implements activities for all age ranges.
  • Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate information.
  • Ensures clean, well stocked and organized activities work areas.

Managing Departmental Budgets

  • Manages wages and controllable expenses within budgeted guidelines.
  • Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s.
  • Manages the department's budget in the areas of man hours and wages.
  • Reads and comprehends operating statements and budget worksheets.

Ensuring Exceptional Customer Service

  • Provides excellent customer service.
  • Determines guest's needs, and strives to meet these needs.
  • Handles guest problems and complaints effectively.
  • Assist with planning vacation experiences for Marriott Vacation Club Owners & Guests.

Conducting Human Resources Activities

  • Create department policies and procedures to ensure other team members can execute events and activities with clear guidelines.
  • Participates in interviewing and hiring of team members with the appropriate skills as requested by leadership team.
  • Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
  • Communicates performance expectations in accordance with job descriptions for each position.
  • Assist with onboarding efforts to ensure team is fully aware of property events, activities, and the local area.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.


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