Asst Director Resort Experience in MVO MVC Grande Vista at Marriott Vacations Worldwide

Date Posted: 3/15/2023

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Relocation Assistance Available


Education and Experience
• High school diploma or GED; 2 years’ experience in the recreation/health club operations or related professional area. 

CORE WORK ACTIVITIES


Managing Resort Experience Operations
• Monitors quality, standards and meets the expectations of the customers on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates 
sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Schedules events, programs, and activities, as well as the work of others.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Manages outside vendors related to recreation and activities functions.
• Participates in interviewing and hiring of team members with the appropriate skills.
• Communicates performance expectations in accordance with job descriptions for each position.
• Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and 
uniforms necessary to do their jobs.
• Manages pool and beach areas (as applicable), including overall maintenance, daily upkeep and 
cleanliness, and the operation of cabana units.
• Drives and manages financial performance of the Resort Experience department, contracted vendors to 
ensure optimal revenue for the resort.
• Communicates directions, projects, and timelines to property and corporate leaders as appropriate.
• Strategizes and partners with other department heads monthly and quarterly to assist in the delivery 
and execution of events/activities planning to enhance the Owner/Guest experience. Providing and 
Ensuring Exceptional Customer Service
• Serves as a role model to demonstrate appropriate behaviors.
• Improves service by communicating and assisting individuals to understand guest needs, providing 
guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities
• Uses all available on the job training tools to train new associates and provide follow-up training as 
necessary.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do 
the same with them.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and 
documentation are completed according to policy.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to 
identify and address associate problems or concerns. 


Managing Resort Experience Team
• Supervises and manages Resort Experience associates. Understands associate positions well enough 
to perform duties in associates' absence.
• Ensures staff is trained on all brand standard operating procedures.
• Strives to meet the five goals of the property (e.g., guest satisfaction, profitability, sanitation, job safety, 
employee satisfaction).
• Demonstrates knowledge and proficiency in all safety and emergency procedures. 
• Demonstrates knowledge and proficiency in the brand's accident prevention policy. 
• Demonstrates extensive knowledge of resort property, resort staff, and resort services including 
kitchen, food, beverage and controllable store rooms, golf, tennis, spa and front desk operations. 
• Fosters teamwork and communication among different departments
• Ensures associate recognition is taking place on all shifts.
• Observes service behaviors of associates and provides feedback to individuals.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.


Developing, Coordinating, and Managing Property Events 
• Maintains most up-to-date knowledge of daily events and locations, property facilities and hours of 
operation, points of interest and directions to points of interest. 
• Acts as a liaison between resort outlets/activities and guests, including dissemination of accurate 
information. 
• Ensures clean, well stocked and organized work areas including concierge, hospitality desk, resort 
activities desk, information desk, resort activities office and front office storeroom. 


Managing Departmental Budgets 
• Manages wages and controllable expenses within budgeted guidelines. 
• Monitors and controls all expenses with requisition sheets, purchase orders, purchase log, invoices, and C-7s. 
• Manages the department's budget in the areas of man hours and wages. 
• Reads and comprehends operating statements and budget worksheets. 


Conducting Human Resources Activities 
• Provides constructive coaching and counseling to employees. 
• Supports the development, training, and mentoring of employees. 
• Demonstrates knowledge of how and when to impose deadlines and delegate tasks. 
• Motivates and provides a work environment in which employees are productive. 
• Listens and responds to employee's needs. 
• Manages group or interpersonal conflict situations effectively. 
• Develops and manages hourly employees. 


Ensuring Exceptional Customer Service 
• Provides excellent customer service. 
• Determines guest's needs, and strives to meet these needs. 
• Handles guest problems and complaints effectively.

#LI-OE1




Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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