Associate Director Business Systems & Reporting in MVW Orlando Corporate Office Complex at Marriott Vacations Worldwide

Date Posted: 1/25/2023

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Remote Work Location May Be Considered

CLS Generic Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g., Accounting, Finance, Human Resources, Information Technology, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally, works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and
managing own organization through reliable systems and processes.

Specific Job Summary (describe the nature and purpose of the position)

The Associate Director of Central Services (PMI) role requires a solid understanding of process improvement methodologies, system implementation and management, a mastery of project management fundamentals, and demonstrated leadership ability. This role is responsible for overseeing process improvement initiatives to support the project management discipline, leading platform design and support to ensure business continuity, development, and implementation of enhanced business reporting tools, and driving key stakeholder alignment. Leads and directs the development and delivery of project management systems in support of the business. Responsible for the operational oversight of the PM Web platform as well as process improvement and reporting initiatives. Oversees and provides guidance to the PM Web Systems
Administrator, as well as to 3rd party consultants.

CLS Generic Expected Contributions
• Develops operating plans and workable business processes for own department in alignment with function strategy.
• Manages larger business processes and/or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress, and results. Typically influences work of cross-functional or extended teams.
• Responds to, solves, and makes decisions on business requests that have broader department impact and/or moderate risk. Presents alternative solutions to business issues by leveraging the broader organization.
• Works to enhance the organization’s capabilities through effective staffing and development of others by:
• anticipating staffing requirements by comparing business needs with strengths and weaknesses of existing staff.
• using appropriate MVW interviewing tools to hire the best managers available from inside or outside
• setting and maintaining high standards for team and individual performance.
• providing timely coaching and feedback
• making and rewarding distinctions in performance
• Assists more senior associates in achieving business results by:
• acting in a consultative fashion to implement programs impacting the broader organization.
• assisting in the development and communication of broader organizational goals.
• achieving results against budget within scope of responsibility
• taking calculated risks to move the department or team forward
• developing and using systems to organize and keep track of information
• balancing the interests of own group with the interests of the organization
• working with others to identify and remove barriers to success
• Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
• Performs other duties as appropriate

Specific Expected Contributions (including duties and responsibilities)
Define, Develop and Execute Process Strategies
▪ Design strategies that enhance process efficiencies across disciplines
▪ Translate strategies into specific process improvement initiatives with associated implementation plans
▪ Engages with business stakeholders to clarify and prioritize potential opportunities across multidiscipline processes
▪ Establish and lead project teams in defining and implementing process and system solutions
▪ Builds and maintains excellent relationships with internal clients and colleagues at all levels. Identifies and formalizes business requirements and challenges into formal evaluation metrics.
▪ Clearly communicate the status of process initiatives to stakeholders and senior executives
▪ Develop process metrics and reporting to ensure lasting improvements
▪ Establish integrated reporting solutions and key performance indicator metrics that enhance decision-making
Oversee Project Management and Business Reporting Systems
▪ Evaluate business reporting data management architecture and identify enhancement opportunities
▪ Define project management technology strategies that support the evolving needs of the business
▪ Analyze business requirements and engage technical resources to determine system requirements
▪ Develop project plans and schedules which form the roadmap for system enhancements
▪ Clearly communicate the status of system development initiatives to stakeholders and senior executives
▪ Oversee all aspects of the PM Web system, to include coordination with and management of 3rd party resources
▪ Provides leadership and direction to system administration resources, ensuring a high level of support
▪ Establish processes and procedures for ongoing support of PMI Tools, including evaluation, implementation, testing, and training
▪ Develop and implement training plans as needed to ensure consistency in the use of PMI system tools
▪ Oversee cost management processes to include labor management, budgeting, forecasting and project scheduling

CLS Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a professional position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate management experience. College degree and/or relevant experience generally required.

Specific Candidate Profile (the education, experience, skills, and attributes that are important for this
• Professional degree from an accredited university preferred

• Minimum of 7 years of process, systems experience with increasing responsibility and a demonstrated record of success
• Previous experience leading cross-functional, collaborative process initiatives
• Previous experience leading/coaching a team of direct reports
• Advanced proficiency in Microsoft Suite applications including Project, Excel, and Access
• Advanced proficiency in business reporting tools
• Advanced proficiency and experience delivering SharePoint and Office365 solutions (Power BI, Power Automate, Power Apps, etc.)
• Experience managing complex projects, to include budget and schedule oversight

• Highly developed and effective verbal and written communication skills
• Delivers high impact presentations and develops persuasive and convincing communications
• Comfortable with large amounts of data and use of advanced data analytics tools
• Able to work collaboratively with MVCI leaders in all disciplines.
• Possess an exceptional work ethic, detail-oriented and be competitive in a self-directed environment
• Must have a positive attitude and be energetic
• Must have integrity; be confident and trustworthy with a genuine concern to balance both the company and the customer needs
• Must have ability to quickly build rapport and trust


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

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