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Assistant Reporting Manager in Orlando Teleservicing Center at Marriott Vacations Worldwide

Date Posted: 5/7/2019

Job Snapshot

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.


Leadership Role: INDIVIDUAL CONTRIBUTOR

 

Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives.  Generally works under close supervision or within well-established guidelines to complete routine tasks.

Job Summary

The Assistant Reporting Manager will be responsible for supporting the Director of Finance, Senior Reporting Manager, and Call Center Leadership in all aspects of reporting.  This role is critical in assisting the Call Center's Leadership team achieve objectives and goals.  This position will assist in managing all domestic Call Center production reporting and database management which supports and impacts the decision making process for leadership (i.e. performance metrics - sales and hourly compensation analysis to budget).  In addition, is responsible for completing audits, analyzing/interpreting data and maintaining/editing production databases to ensure compliance and improve processes and efficiencies.

Expected Contributions

  • Performs the following types of basic tasks:  analysis, auditing, budgeting, forecasting, programming, research, report generation, and software integration.
  • Responds to, solves and makes decisions on standard/routine business requests with limited risk.
  • Responsible for own work and contributing to team, department and/or business results.
  • Assists more senior associates in achieving business results by:
    • utilizing technical knowledge and skills to enhance business processes.
    • establishing priorities for self and, where appropriate, others.
    • allocating own time effectively to meet goals in a manner that does not disadvantage other associates or groups.
    • contributing to department/unit budget as appropriate (i.e., input, following guidelines, etc).
  • Demonstrates an awareness of personal strengths and areas for improvement and acts independently to improve and increase skills and knowledge.
  • Performs other duties as appropriate.
  • Designs, modifies and assists in managing and improving all Call Center databases to meet changing business needs, including:
    • Associate data related to production/performance
    • Attendance/utilization
    • Commissions
    • Turnover Report
    • Staffing information
  • Analyzes and reports on Call Center teams' production metrics on daily, weekly, and monthly basis. 
  • Knowledge of Call Center metrics and calculations to support business leaders
  • Completes full analysis on reports to ensure accuracy, as well as recommends process improvement.
  • Maintains highly confidential information.
  • Assists Director of Finance with period, quarter, and year end closing procedures.
  • Responsible for processing Accounts Payable invoices and obtaining Director of Finance approvals.
  • Completes daily updates in production databases within the guidelines and timetables.
  • Responsible for reporting on hourly compensation metrics.
  • Responds to leaders requests for ad hoc reporting, including calculating new metrics
  • Responsible for auditing and researching  Preview package pipeline on a period basis by:
    • Organizes and sorts data to determine trends
    • Partners with Marketing managers to resolve issues
    • Follows up to ensure accurate reporting and forecasting
  • Manages gift card process which includes inventory to mitigate loss and ensures accurate payroll taxation compliance.
  • Administers OTM menu setups including new hire and termed OTM associate profiles (creates ID's, modifies views).

 

Candidate Profile

Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:

Usually a professional position with general knowledge in a discipline (i.e., Accounting, Human Resources, Information Resources).  College degree and/or related experience typically required.


Candidate Profile

  • Bachelor's degree in accounting or related field preferred.
  • 2-4 years' experience in reporting and/or accounting.
  • Proficiency in Excel, Access, Word, and internal reporting software (OTM, Cognos).
  • Knowledge of MVWC period close processes preferred.
  • Call Center experience preferred.
  • Able to work under pressure in a deadline oriented environment.
  • Able to manage multiple tasks and priorities.
  • Analytical and organized.
  • Excellent communication skills.


Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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